WRT the Support Incident, that's a good number for good support. YMMV, but our experience hasn't risen to anything near that number for a Support Incident.
Wednesday, October 27, 2004, 1:40:12 PM, John Tolmachoff (Lists) <[EMAIL PROTECTED]> wrote: JTL> Hello Jill. JTL> � JTL> As I stated in my report, I feel a 2 tier SA would be best. JTL> First SA is for upgrades/updates and would say $250 per year. A JTL> support SA would be say $750 per year. If some one did not want JTL> the support SA, a per incident of say $250. All SAs would JTL> correspond to the same time. Example, purchase Imail in 04/04. 90 JTL> support ends 07/04. 08/04 you purchase upgrade SA which is good JTL> through 07/05. 12/04 you purchase support SA. That support SA JTL> would expired 07/05 at the same time as the upgrade SA. JTL> � JTL> John Tolmachoff JTL> Engineer/Consultant/Owner JTL> eServices For You JTL> � JTL> -----Original Message----- JTL> From: [EMAIL PROTECTED] JTL> [mailto:[EMAIL PROTECTED] On Behalf Of Jill JTL> Jones JTL> Sent:Wednesday, October 27, 200411:19 AM JTL> To: [EMAIL PROTECTED] JTL> Subject: RE: [IMail Forum] Cross-grade concerns addressed (NEW SVC AGREEMENT PRICES) JTL> � JTL> Hi Bryan, JTL> � JTL> The service agreement prices include the AV subscription JTL> renewals as well as service on the components in the ICS bundle JTL> (which in the case of the ISP/EDU bundle is IMail, KWM and AV).� JTL> There is one typo in the list concerning the renewal of the ICS JTL> ISP Edition � that number should read $3,995 instead of $4,995.� JTL> � JTL> What I would be curious to know is � JTL> � JTL> 1)�� Since that $3,995 number includes subscription for JTL> unlimited Symantec AV,� would it be more palatable to have two JTL> tiers for the ISP bundles � perhaps a 1,000 user level and an JTL> unlimited level?� This would substantially drop the cost of the JTL> renewal (I can�t give numbers, as I don�t have them � since at JTL> the moment this is hypothetical). JTL> 2)�� If we were to continue to offer a stand-alone Service JTL> Agreement for IMail, what would be a fair price for such an JTL> agreement?� Please bear in mind that the current $495 does not JTL> cover our Support costs, let alone our Development costs. JTL> � JTL> I am asking this forum these questions, not to start JTL> another flame, but to get some feedback � I would appreciate JTL> everyone�s use of correct forum etiquette.� It is difficult for JTL> me to post here in good faith while getting personally flamed. JTL> � JTL> Thanks, JTL> Jill JTL> From: [EMAIL PROTECTED] JTL> [mailto:[EMAIL PROTECTED] On Behalf Of Bryan JTL> E. Martin JTL> Sent:Tuesday, October 26, 20045:39 PM JTL> To: [EMAIL PROTECTED] JTL> Subject: RE: [IMail Forum] Cross-grade concerns addressed (NEW SVC AGREEMENT PRICES) JTL> � JTL> Jill, JTL> � JTL> I received a PowerPoint presentation from Renee JTL> Breckenridge, my new account manager, which also gave the ICS JTL> Annual Renewal fees (new service agreement fees).� They were as JTL> follows: JTL> � JTL> STANDARD EDITION: JTL> 25 Users $375 JTL> 100 Users $995 JTL> 250 Users $1495 JTL> Unlimited Users $2995 JTL> � JTL> PREMIUM EDITION: JTL> 25 Users $449 JTL> 100 Users $1295 JTL> 250 Users $2695 JTL> Unlimited Users $4995 JTL> � JTL> ISP/EDU EDITION: JTL> Unlimited Users $4995 JTL> � JTL> Should I decide to actually purchase ICS Standard Unlimited JTL> just to keep running IMail Server and receiving support and JTL> upgrades to a product I have invested three years of my time and JTL> profit in, my annual renewal fee will increase from $495 to a JTL> minimum of $2995, over 600%.� But just to get there, I have to JTL> also jump the $4995 hurdle, which is over a 1000% increase in the JTL> first year. JTL> � JTL> All I have ever used is IMail Server.� That�s all I want, JTL> that�s all I need, but Ipswitch is no longer going to provide me JTL> with that option.� Jill, would Ipswitch rather have $0 from my JTL> company than $495?� Is that truly the better deal financially for JTL> the company?� Please respond to this e-mail.� You have been very JTL> active in the form today.� I would appreciate a straightforward JTL> response to my inquiry. JTL> � JTL> Thanks, JTL> Bryan E. Martin JTL> Ziggycom Online, Inc. JTL> � JTL> From: [EMAIL PROTECTED] JTL> [mailto:[EMAIL PROTECTED] On Behalf Of Jill JTL> Jones JTL> Sent:Tuesday, October 26, 20043:22 PM JTL> To: [EMAIL PROTECTED] JTL> Subject: [IMail Forum] Cross-grade concerns addressed JTL> � JTL> Hi Doug, JTL> � JTL> I hope that this post will address many of the concerns I JTL> have read on the forum yesterday and today in regards to JTL> crossgrading from IMail to ICS. JTL> � JTL> If you have a current Service Agreement for IMail or IIM, JTL> and are not interested in crossgrading to ICS, you will receive JTL> service for the life of your SA.� This means that when we release JTL> software updates, such as 8.14, 8.15, etc., you will get those JTL> updates just as you always have.� You will also continue to JTL> receive phone support for the life of your agreement.� Ipswitch JTL> is not taking anything away in terms of service or support for JTL> the current product. JTL> � JTL> If you have a current Service Agreement for IMail or IM and JTL> are interested in crossgrading to ICS, then you will get a year JTL> of service, for all components in your ICS bundle, added to your JTL> existing SA.� JTL> � JTL> Here are some examples of how this works: JTL> If I own IMail and my SA expires in January 05 and I JTL> crossgrade to ICS in November 04, then I have service on all ICS JTL> components until January 06 � even the ones that I did not own JTL> previously. JTL> � JTL> If I own IMail and my SA expires in January 05 and I have JTL> Symantec Scan Engine, which expires in March of 05 � but I choose JTL> to crossgrade to ICS in November of 04, then I have service on JTL> all ICS components until March of 06. JTL> � JTL> Also, bear in mind, that the crossgrade and renewal prices JTL> include subscription fees and are not just for service and JTL> support. JTL> � JTL> Best regards, JTL> Jill JTL> � JTL> � JTL> From: [EMAIL PROTECTED] JTL> [mailto:[EMAIL PROTECTED] On Behalf Of Doug JTL> Anderson JTL> Sent:Tuesday, October 26, 20043:38 PM JTL> To: [EMAIL PROTECTED] JTL> Subject: Re: [IMail Forum] Getting facts on this straight before speaking to boss JTL> � JTL> That SHOULD be when it comes time for SA renewal. My JTL> complaint (maybe along with other corporate users) is JTL> we paid the SA. That SA should of been prorated to December JTL> 31 if you have to buy before the 31. That 5995 actually is plus JTL> because our SA hasn't run out. JTL> � JTL> ----- Original Message ----- JTL> From:Allen Taylor JTL> To:[EMAIL PROTECTED] JTL> Sent:Tuesday, October 26, 20041:54 PM JTL> Subject: RE: [IMail Forum] Getting facts on this straight before speaking to boss JTL> � JTL> Limited-time offer until December 31, 2004 JTL> Special offer for IMail Server and Ipswitch Instant Messaging customers JTL> (You will be required to enter your valid serial number or JTL> service agreement number during your purchase. Offer valid for JTL> IMail server versions 7 and up and all versions of Ipswitch JTL> Instant Messaging.) JTL> 25 seats JTL> $695 JTL> 100 seats JTL> $1,495 JTL> 250 seats JTL> $2,995 JTL> Unlimited seats JTL> $5,995 JTL> � JTL> � JTL> -----Original Message----- JTL> From: [EMAIL PROTECTED] JTL> [mailto:[EMAIL PROTECTED] On Behalf Of Jill JTL> Jones JTL> Sent:Tuesday, October 26, 20041:11 PM JTL> To: [EMAIL PROTECTED] JTL> Subject: RE: [IMail Forum] Getting facts on this straight before speaking to boss JTL> � JTL> Hi Sharyn, JTL> � JTL> What Edition are you interested in, Standard, Premium or ISP? JTL> � JTL> The renewal costs for each of those unlimited editions are JTL> $2,295, $4,995 and $2,295, respectively. JTL> � JTL> Jill JTL> � JTL> From: [EMAIL PROTECTED] JTL> [mailto:[EMAIL PROTECTED] On Behalf Of Sharyn JTL> Schmidt JTL> Sent:Tuesday, October 26, 20048:19 AM JTL> To: [EMAIL PROTECTED] JTL> Subject: [IMail Forum] Getting facts on this straight before speaking to boss JTL> � JTL> Suppose I want to fork over the cost of the special price JTL> for current service agreement holders, which looks like $5,995.00 JTL> for unlimited seating.. JTL> I get a year's service agreement with the upgrade software. JTL> Next year, I want to renew the agreement. JTL> Will the new service agreement also cost me another $5,995.00???? JTL> Sharyn ---- Don Brown - Dallas, Texas USA Internet Concepts, Inc. [EMAIL PROTECTED] http://www.inetconcepts.net (972) 788-2364 Fax: (972) 788-5049 ---- To Unsubscribe: http://www.ipswitch.com/support/mailing-lists.html List Archive: http://www.mail-archive.com/imail_forum%40list.ipswitch.com/ Knowledge Base/FAQ: http://www.ipswitch.com/support/IMail/
