All,
Let just face it...This is a LOSE-LOSE situation. We're being forced into
ICS and there's no turning back. We all have seen the different Mail
Servers and some of us are testing them as we speak. I give 110% customer
service each and every day, I don't sugar coat anything and I'm honest.
This will come back and BITE Ipswitch in the A$$, there dishonesty and
deceit will make them go down in history like a bad DOT COM!
I'm sure they're lurking because Jill's canned messages are only buying time
for them to come up with a RETENTION PLAN. "Oops, we got caught with our
hands in your wallet, how can we back track to get out of this one!" And if
they don't come up with a better way of doing business, they will salute us
with the middle finger and send us on our way ("Take it or leave it!")....
We are IPSWITCH's support. They should be paying us the SA revenue.
I have decided to move-on and I only read these and respond cause it's like
being in a bad soap opera.
Aubre'
-----Original Message-----
From: [EMAIL PROTECTED]
[mailto:[EMAIL PROTECTED] On Behalf Of Jeffery Rehm
Sent: Monday, November 08, 2004 9:40 AM
To: [EMAIL PROTECTED]
Subject: Re: [IMail Forum] OT: Need to Vent - SPF
Forgive me for saying so, but any company that does business on a
case-by-case basis scares me. My guess is that Ipswitch will not work with
you unless you are going to make them a substantial amount of cash. In
other words, I'm thinking if you are not planning on purchasing a large
number of IMail standalones, the SA to go with them and maybe even an
agreement to upgrade to ICS at some point down the road, Ipswitch is going
to tell you "don't let the door hit you in the ass".
Reason I believe this is due to the fact I was in somewhat of a bantering
session over this exact thing the other day and the Ipswitch person involved
only wanted to know how much business I've done with Ipswitch. This, in my
mind, supports my theory.
----- Original Message -----
From: "Jill Jones" <[EMAIL PROTECTED]>
To: <[EMAIL PROTECTED]>
Sent: Monday, November 08, 2004 11:07
Subject: RE: [IMail Forum] OT: Need to Vent - SPF
> Hi David,
>
> These are the types of questions that we wish to take on a case-by-case
> basis. Everyone's situation is different and we do not want to make a
> blanket statement as policy to address these. I realize that this does
not
> answer the questions you have asked below, if you have specific cases that
> require answers and/or quotes, please call your reseller or customer
> service/Sales.
>
> Best regards,
> Jill
>
> -----Original Message-----
> From: [EMAIL PROTECTED]
> [mailto:[EMAIL PROTECTED] On Behalf Of David Gregg
> Sent: Monday, November 08, 2004 10:50 AM
> To: [EMAIL PROTECTED]
> Subject: Re: [IMail Forum] OT: Need to Vent - SPF
>
> Jill,
>
> I appreciate the position you are in but really need to get answers to the
> following:
> 1) Can IMail owners, regardless of SA status, buy additional licenses for
> their own company?
> 2) Can IMail owners, regardless of SA status, buy new licenses for their
> clients' companies?
> 3) Can a non-IMail owner contract Ipswitch and purchase the stand-alone
> product?
>
> and finally..
> 4) what is the cost for each of the above 'case by case' scenarios?
>
> Thanks again for your attention to this matter.
>
> Regards,
>
> David Gregg
> dgSoft Internet Services
> +1.949.584-1514
>
> ---
> mxGuard for IMail
> Adds anti-spam *and* anti-virus capabilities to your IMail server.
> $99 unlimited domains/users. No service agreements.
>
> Download and install a free trial version today.
> http://www.mxGuard.com/Postmaster/FreeTrial.asp
> ---
>
> ----- Original Message -----
> From: "Jill Jones" <[EMAIL PROTECTED]>
> To: <[EMAIL PROTECTED]>
> Sent: Monday, November 08, 2004 7:37 AM
> Subject: RE: [IMail Forum] OT: Need to Vent - SPF
>
>
> > Hi David,
> >
> > We have stated that any customer looking to purchase stand-alone IMail
> > should call us and we will consider each situation.
> >
> > Jill
> >
> > -----Original Message-----
> > From: [EMAIL PROTECTED]
> > [mailto:[EMAIL PROTECTED] On Behalf Of David Gregg
> > Sent: Monday, November 08, 2004 10:28 AM
> > To: [EMAIL PROTECTED]
> > Subject: Re: [IMail Forum] OT: Need to Vent - SPF
> >
> > Hi Jill,
> >
> > I've seen multiple posts from Ipswitch staff indicating support for
> > existing
> >
> > customers (i.e. SA are available). What I have not seen is a definitive
> > statement on whether or not the stand-alone product can be purchased and
> > if
> > so, what the price will be.
> >
> > Please advise...
> >
> > Regards,
> >
> > David Gregg
> > dgSoft Internet Services
> > +1.949.584-1514
> >
> > ---
> > mxGuard for IMail
> > Adds anti-spam *and* anti-virus capabilities to your IMail server.
> > $99 unlimited domains/users. No service agreements.
> >
> > Download and install a free trial version today.
> > http://www.mxGuard.com/Postmaster/FreeTrial.asp
> > ---
> >
> > ----- Original Message -----
> > From: "Jill Jones" <[EMAIL PROTECTED]>
> > To: <[EMAIL PROTECTED]>
> > Sent: Monday, November 08, 2004 6:36 AM
> > Subject: RE: [IMail Forum] OT: Need to Vent - SPF
> >
> >
> >> Hi All,
> >>
> >> I believe that we have made it clear on a number of occasions that we
> >> intend
> >> to enhance and support the core IMail product as it is central to ICS.
> >> Features like SPF will absolutely be added to IMail and will be
available
> >> to
> >> those users who have IMail Service Agreements.
> >>
> >> Best regards,
> >> Jill
> >>
> >> -----Original Message-----
> >> From: [EMAIL PROTECTED]
> >> [mailto:[EMAIL PROTECTED] On Behalf Of Ted Galerneau
> >> Sent: Sunday, November 07, 2004 5:11 PM
> >> To: [EMAIL PROTECTED]
> >> Subject: RE: [IMail Forum] OT: Need to Vent
> >>
> >> I know exactly what you mean Darin, and you could be totally right.
Dang,
> >> I
> >> hate it whenever I am undecided about something and feel like I don't
> >> want
> >> to move forwards until it's solved.
> >>
> >> I could easily just buy Declude and hang in here, but the fact that
some
> >> of
> >> the other email servers sell for less than the price of Declude pro and
> >> some
> >> others for less than the cost of Declude's yearly SA alone. Declude has
> >> many
> >> features you will not find in other email server offerings, however
some
> >> of
> >> the other email servers don't have features that Declude with Imail
has.
> >> The
> >> cost of a yearly SA for both Declude and Imail would easily pay for a
> >> full
> >> unlimited license of several different email server offerings that come
> >> with
> >> a year of support and upgrades. A subsequent upgrade SA from those
> >> companies
> >> is much less than it would be with IMail and Declude together and some
> >> are
> >> even less that the cost of a Declude SA. If a person is willing to deal
> >> with
> >> FreeBSD, there are some really powerful offerings out there for free.
> >>
> >> Ipswitch knows that we have a known stable product to work with and
tons
> >> of
> >> support right here on this forum. Most other email servers are an
unknown
> >> to
> >> us and don't have the support community that Imail does. I suspect that
> >> is
> >> part of their motivating factor for the new pricing scam. If you don't
> >> pay
> >> more for the SA, you would need to eventually buy ICS whenever
something
> >> breaks the Imail core and an upgrade is mandatory, which has happened
> >> before
> >> and will likely happen again in the future!
> >>
> >> The only other thing I have left to consider is about trust and ethics.
> >> After all Ipswitch has done and their weak attempt to smooth things
over,
> >> there are new questions. Can we trust them to not bind any of the new
> >> features that we need only to ICS and not the core? If they are greedy
> >> enough to pull what they've already done on us, would they be greedy
> >> enough
> >> to do that? Take a feature like SPF for instance as they could easily
> >> code
> >> it to only work with ICS and not with just the core Imail, then give
some
> >> lame excuse about the way the code works not allowing them to do it
that
> >> way. I am not implying they would do this for sure, I am just saying
they
> >> could if they wanted to. I've said before and I will say again, once
> >> corporate greed sets in, it spreads like a cancer! This is the real
> >> reason
> >
> >> I
> >> am having trouble deciding if I want to stay with IMail or what other
> >> product to go with for our email needs. It's now more about ethics and
> >> trust
> >> to me that it is the money. If I wait and continue and use Imail in our
> >> newest idea, it means that needing to change later could break what I
> >> would
> >> be building around Imail. It may be easier to just fix it now rather
than
> >> wait and gamble that Imail will do the right things from here on.
> >>
> >> What say you Ipswitch management? I believe this is the second time
I've
> >> asked for an official response about this possible issue.
> >>
> >>
> >> -----Original Message-----
> >> From: [EMAIL PROTECTED]
> >> [mailto:[EMAIL PROTECTED] On Behalf Of Darin Cox
> >> Sent: Sunday, November 07, 2004 6:30 AM
> >> To: [EMAIL PROTECTED]
> >> Subject: Re: [IMail Forum] OT: Need to Vent
> >>
> >> I really doubt this. It's very hard to get everyone to agree to new
> >> standards, as all of the big players will be fighting for their own
> >> agendas.
> >> Take a look at what has happened to SPF as an example.
> >> <Snip>
> >>
> >>
> >> To Unsubscribe: http://www.ipswitch.com/support/mailing-lists.html
> >> List Archive:
> >> http://www.mail-archive.com/imail_forum%40list.ipswitch.com/
> >> Knowledge Base/FAQ: http://www.ipswitch.com/support/IMail/
> >>
> >>
> >> To Unsubscribe: http://www.ipswitch.com/support/mailing-lists.html
> >> List Archive:
> >> http://www.mail-archive.com/imail_forum%40list.ipswitch.com/
> >> Knowledge Base/FAQ: http://www.ipswitch.com/support/IMail/
> >>
> >
> >
> > To Unsubscribe: http://www.ipswitch.com/support/mailing-lists.html
> > List Archive:
http://www.mail-archive.com/imail_forum%40list.ipswitch.com/
> > Knowledge Base/FAQ: http://www.ipswitch.com/support/IMail/
> >
> >
> > To Unsubscribe: http://www.ipswitch.com/support/mailing-lists.html
> > List Archive:
http://www.mail-archive.com/imail_forum%40list.ipswitch.com/
> > Knowledge Base/FAQ: http://www.ipswitch.com/support/IMail/
> >
>
>
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>
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