JFYI,
I purchased (after the collaboration suite announcement) an iMail service agreement through Tech Data, and extended my expiring March 2005 service to expiring March 2006. As long as they have them in stock (and according to ipswitch they should be stocking them through the end of the year) you should still be able to do that. Technically I guess you should be able to purchase multiple ones and extend them for multiple years - they stack on the date your old service agreement expired if you have an active agreement. If you do not they stack on the date your old agreement expired. It's debatable whether they're "required" to fix problems in the product if you purchase SA's beyond when they declare support to be over (they haven't set a date for that yet).
I figured I was just buying us breathing room to select another product. I won't be buying the collaboration suite - I don't want or need it.
Cheers, Lee
----- Original Message ----- From: "David Gregg" <[EMAIL PROTECTED]>
To: <[EMAIL PROTECTED]>
Sent: Monday, October 25, 2004 3:12 PM
Subject: Re: [IMail Forum] Collaboration is now available :(
No joke. Maybe now I can actually talk boss-man into letting me install aall
linux box in the shop. Anyone else had any luck with getting any amount
back from IPSwitch for the service agreement? Or is this going to be anaround customer shafting?
It's not a customer shafting, it's seems like more of a change in their business philosophy, product direction and target audience.
Ipswitch has stated they will honor all service agreements until they expire. You will not however, be able to purchase any additional service agreements without upgrading to one of the suite offerings.
While these changes are disappointing, it is not a breach of any promises or
service level guarantees. Expectations of refunds are not realistic.
IMO - The mandatory AV is what will kill the product's future in the small shops. The fees are just way too high to justify. Larger installations won't have any problem with it - and they are likely the customer base Ipswitch is trying to target.
Regards,
David Gregg dgSoft Internet Services +1.949.584-1514
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