Having dealt with this before with UPS, I think their requirements are fine and reasonable. The fundamental requirements are two inches of packing material around all sides, and sufficient packing to keep the server from hitting the side of the box. If a server punches a hole from the inside of the box, the packing material was obviously insufficient.
Hard foam, or the spray foam bags is the best way to go... provides protection from shock and keeps the server away from the side of the box. That's they way all manufacturers ship their equipment, and with good reason. Darin. ----- Original Message ----- From: "S.J.Stanaitis" <[EMAIL PROTECTED]> To: <[EMAIL PROTECTED]> Sent: Wednesday, December 15, 2004 11:29 AM Subject: RE: [IMail Forum] OT: Replacement case for rack server? Already went to the insurance company, they denied it due to 'insufficient packing material.' Bunch of scumbags they are. You'd think that if they ship something from a UPS Store it'd mean something...riiiight. Sam Christopher Checca wrote: >I had this issue a couple of years ago with UPS (I NOW NEVER USE UPS FOR ANY >SHIPPING!!! ... It's FedEx for me :)) > >We got UPS to cover the damage, but you have to do a few things. > >1. Did you have enough coverage (insurance) on the shipment? If No then >you are going to have a harder time. > >2. If yes, you need a copy of all shipping, packing and delivery invoices. >3. You need pics of the boxes and close ups of the damage parts. >4. You need pics of the damage servers. >5. A letter for DELL that they will not fix the servers. >6. An invoice/quote from DELL for all the parts to get the servers fixed. >7. The original invoice from DELL for the cost of the servers. >8. Then call UPS and get to the claims department, send them the above info >and pics. >9. If they denied the claim, get their insurance company (UPS has to have >insurance from another company ... they don't cover them self) and place a >claim with them. > >I had to go all the way to step 9, and it took about 3 months. BUT I got >UPS's insurance company to cover the claim and pay me for my time and >trouble! I got a check for around $73,000 for two servers (by the way our >servers looked like they got ran over by the truck)! > >----start UPS Federal DOT info---- >US DOT: 24796 Docket Number: MC116200 > Legal Name: UNITED PARCEL SERVICE, INC. > Doing-Business-As Name: >Business Address Business >Telephone and Fax Mail Address Mail >Telephone and Fax Undeliverable >Mail >643 WEST 43RD STREET >NEW YORK NY 10036 (212) 560-6315 >55 GLENLAKE PARKWAY NE >ATLANTA GA 30328 >NO >Authority Type Authority Status Application Pending >Common ACTIVE NO >Contract ACTIVE NO >Broker NONE NO >Property Passenger Household Goods >YES NO >Insurance Type Insurance Required Insurance on File >BIPD $750,000 $1,000,000 >Cargo YES >Bond NO > >BOC-3: YES >Blanket Company: C.T. CORPORATION SYSTEM >----end UPS info---- > >PS - under federal law you have 9 months to place a claim on interstate >shipments for hidden damage. > >Christopher Checca >Packard Transport, Inc. >IT Department >24021 South Municipal Dr >PO Box 380 >Channahon, IL. 60410 >815 467 9260 >815 467 6939 Fax >[EMAIL PROTECTED] >www.packardtransport.com > > >-----Original Message----- >From: [EMAIL PROTECTED] >[mailto:[EMAIL PROTECTED] On Behalf Of S.J.Stanaitis >Sent: Wednesday, December 15, 2004 9:29 AM >To: [EMAIL PROTECTED] >Subject: [IMail Forum] OT: Replacement case for rack server? > >To make a long story short, I had to ship a pair of Dell PowerEdge 2650 >servers from CA to NY. The guys at the UPS Store f'ed up the packaging, >UPS dropped the boxes (and subsequently won't cover the claim, aint that >poetic), and now i have two mangled rack cases (one in front, one in >back) a dead hard drive, and a dead power supply. The rest of the >components are just fine. Dell won't cover the machines if they've got >physical damage, so I was planning on replacing the damaged components >in house (machines cost $4500 new) starting with the chassis. I'm >having one heck of a time locating the cases for these things, and was >curious if anyone on the boards knew where I could possibly get a pair >of these cases. I'm hunting on Ebay, but couldn't find any dead servers >for sale, only new ones...and two of the parts sources I found via >google don't have that component yet (the chassis/case). > >Help? Please? :) > >Sam > > >To Unsubscribe: http://www.ipswitch.com/support/mailing-lists.html >List Archive: http://www.mail-archive.com/imail_forum%40list.ipswitch.com/ >Knowledge Base/FAQ: http://www.ipswitch.com/support/IMail/ > > > > >To Unsubscribe: http://www.ipswitch.com/support/mailing-lists.html >List Archive: http://www.mail-archive.com/imail_forum%40list.ipswitch.com/ >Knowledge Base/FAQ: http://www.ipswitch.com/support/IMail/ > > > > -- S.J.Stanaitis Network Administrator, Decorative Product Source http://www.dpsource.com/ [EMAIL PROTECTED] (877)-650-8054 x160 To Unsubscribe: http://www.ipswitch.com/support/mailing-lists.html List Archive: http://www.mail-archive.com/imail_forum%40list.ipswitch.com/ Knowledge Base/FAQ: http://www.ipswitch.com/support/IMail/ To Unsubscribe: http://www.ipswitch.com/support/mailing-lists.html List Archive: http://www.mail-archive.com/imail_forum%40list.ipswitch.com/ Knowledge Base/FAQ: http://www.ipswitch.com/support/IMail/
