Neil,
I presume you are using an address such as webmail.yourdomain.com:8383 for the web services you offer ? If so, check the host alias box of your domain in the Imail Administrator. Make sure you have webmail.yourdomain.com in there as an alias. Also verify your DNS settings on the local box and elseware so webmail.yourdomain.com points to the location it needs to. Seems to have solved a bunch of problems for me...
-Pete Deltronix Enterprises http://www.deltronix.com
At 02:22 PM 1/4/2005 -0600, you wrote:
Our users have been receiving page cannot be displayed messages on a frequent basis. Sometimes it is when they login to web messaging other times it is when they click on a message or a folder. I have had a case open with tech support since late Sept. I have done everything that they have suggested.
1. HKEY_LOCAL_MACHINE\SOFTWARE\Ipswitch\IMail\Global\UseMultiConnect=1
HKEY_LOCAL_MACHINE\SOFTWARE\Ipswitch\IMail\Global\MaxConnect=10
2.
defrag the drives...we use diskkeeper,it runs once a day, usually between 12:00 and 6:00 AM
3.
loaded the classic templates...still have the same problem
4.
adjusted the pagefile size to three times the size of physical RAM
5. Throttled down MS SQL so it only uses 1 of the processors and 1 Gb of Ram
6. Upgraded to 8.14 from 8.05...problem is much worse now
7.
Downgraded our MS SQL to MS Access...was told that we would not see any performance gains since our DB is only 4 MB
8. Checked to make sure any power saving features are turned off on the NIC
9. Mase sure the drivers for the NIC were up-to-date
10. Finally, switched to a different server...same result
The W2050104.log is showing a bunch (over 11,000 entries)of 10054 errors today alone. The sys0104 has a bnunch of 10054 entries as well.
So, any ideas would be much appreciated. The whole page cannot be displayed thing has become rather frustrating, many students and faculty are now just forwarding their gvc account to their personal email account because of the inconsistant behaviour.
Old System Config - Gateway 975 OS -WIN2K F-Prot Declude IMail 8.14 HF1 DB- MS Access (was MS SQL 2000)
Dual 2.4 Ghz Xeon Processors 2 Gb of RAM NIC - Intel Pro MT/1000 OS (C:) is running on a RAID 1 IMail (D:)is running RAID 1 as well but on a different array D: is using 17 Gb of 120 Gb available
New System Config - HP DL360 Gen III OS- Win2K3 F-Prot Declude IMail 8.14 HF1 DB- MS Access (was MS SQL 2000)
Single 3.0 Ghz Xeon - 2 Gb of RAM NIC - HP NC7781 Gigabit Server Adapters OS (C:) Raid 1 (16 Gb free of 36 Gb available) Imail (D:) Raid 1 (17 Gb free of 36 Gb available)
Seems to me that many of the error codes point to the network being the culprit. Question is,...what could have changed all of a sudden to have this problem on a consistant basis?
Thanks
Neil Olson IT Department Grand View College Des Moines, Iowa
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