Have him check the connection to both port 25 and port 110 using telnet. If he can't connect to either one it is a network issue on his end...Could be a firewall that he is behind or port blocking by his ISP. Either way telnet is a great troubleshooting tool. You may have to walk the end user through it but it is invaluable. You can also tell if their email is being proxied through a mail server using this as well...
Justin Dixon, CCNA CyberSharks.Net, Inc. http://www.cybersharks.net -----Original Message----- From: [EMAIL PROTECTED] [mailto:[EMAIL PROTECTED] On Behalf Of Robert Smith Sent: Tuesday, January 18, 2005 3:18 PM To: [email protected] Subject: Re: [IMail Forum] Outlook or Road Runner an issue? Have you checked to see if he's running any antivirus software and if so disabled its email scanning? Can he telnet to the server on port 25? I can see them blocking port 25, but not the pop. Robert Smith Futura ISP Bryan Weaver wrote: >I don't know how you can rule out RR. His authentication is set that >outgoing mail server requires authentication. He still cannot get mail or >send mail from his Outlook account, only browser based. >----- Original Message ----- >From: "L. Bhandari" <[EMAIL PROTECTED]> >To: <[email protected]> >Sent: Tuesday, January 18, 2005 1:45 PM >Subject: RE: [IMail Forum] Outlook or Road Runner an issue? > > > > >>Hi Bryan - >>I use RR both at home and work and have no problems - so it isn't RR. My >>guess is authentication in Outlook...?? >>~Laura >> >>-----Original Message----- >>From: [EMAIL PROTECTED] >>[mailto:[EMAIL PROTECTED] Behalf Of Bryan Weaver >>Sent: Tuesday, January 18, 2005 2:32 PM >>To: [email protected] >>Subject: [IMail Forum] Outlook or Road Runner an issue? >> >> >>Have a client with email issue...he can login through browser interface >> >> >and > > >>send and receive mail. He has set up the same account using Outlook on >> >> >his > > >>computer and gets no mail and can send no mail. His ISP is Road Runner. >>His domain is listed as cattlepromotions.com. >>I have checked the log files and been on the phone with him while I sent a >>message. I can see where I sent the message and he says he checks, but >>there is nothing in the log saying he had received the message. >>I'm at a loss, but I think its a Road Runner issue now. >>Any other suggestions? >> >>--- >>[This E-mail scanned for viruses by Advertinet Inc.] >> >> >>To Unsubscribe: http://www.ipswitch.com/support/mailing-lists.html >>List Archive: http://www.mail-archive.com/imail_forum%40list.ipswitch.com/ >>Knowledge Base/FAQ: http://www.ipswitch.com/support/IMail/ >> >> >>To Unsubscribe: http://www.ipswitch.com/support/mailing-lists.html >>List Archive: http://www.mail-archive.com/imail_forum%40list.ipswitch.com/ >>Knowledge Base/FAQ: http://www.ipswitch.com/support/IMail/ >>--- >>[This E-mail scanned for viruses by Advertinet Inc.] >> >> >> >> > >--- >[This E-mail scanned for viruses by Advertinet Inc.] > > >To Unsubscribe: http://www.ipswitch.com/support/mailing-lists.html >List Archive: http://www.mail-archive.com/imail_forum%40list.ipswitch.com/ >Knowledge Base/FAQ: http://www.ipswitch.com/support/IMail/ > > > > To Unsubscribe: http://www.ipswitch.com/support/mailing-lists.html List Archive: http://www.mail-archive.com/imail_forum%40list.ipswitch.com/ Knowledge Base/FAQ: http://www.ipswitch.com/support/IMail/ To Unsubscribe: http://www.ipswitch.com/support/mailing-lists.html List Archive: http://www.mail-archive.com/imail_forum%40list.ipswitch.com/ Knowledge Base/FAQ: http://www.ipswitch.com/support/IMail/
