Rob, I rarely have time to follow this forum the way I would like. I've encountered this problem but didn't know there was a setting that could unchecked. Can you give me a quick reference on how find this setting?
I always knew it was client side, but never had a clear answer on how to resolve it. Except, to tell customers not to check mail less than every 2 minutes. Thanks, Julie -----Original Message----- From: [EMAIL PROTECTED] [mailto:[EMAIL PROTECTED] On Behalf Of Accram Network Operations Sent: Wednesday, January 19, 2005 12:06 AM To: [email protected] Subject: RE: [IMail Forum] Duplicates Evan, We have had a couple customers have the same issue as well, although it sounded like an issue from the client's point of view with our server it actually turned out to be the client side. In Outlook ensure that the box "delete from server when emptied from trash" is NOT checked. I suspected this might be the case on our issue, and when I looked I found the client side had over 1800 messages in the trash can, and once I unchecked that setting no duplicates were ever received again. Although once you check this I would recommend closing outlook, waiting a minute or so, then re opening outlook and allowing it to process. Hope this helps ! Regards, Rob - - - - - - - - - - Rob Szkutak Sr. Network Engineer Accram Inc. 602-264-0288 x137 -----Original Message----- From: [EMAIL PROTECTED] [mailto:[EMAIL PROTECTED] On Behalf Of Evan Boyd Sent: Thursday, January 13, 2005 4:51 PM To: [email protected] Subject: [IMail Forum] Duplicates I have a customer that has their email set to leave a copy on the server and delete after 4 days. They are using Outlook and almost everytime they check email they get their messages again and have duplicates of them. I checked their settings and no one else seems to be having this problem. To Unsubscribe: http://www.ipswitch.com/support/mailing-lists.html List Archive: http://www.mail-archive.com/imail_forum%40list.ipswitch.com/ Knowledge Base/FAQ: http://www.ipswitch.com/support/IMail/ --- [This E-mail scanned for viruses by Declude Virus] --- [This E-mail scanned for viruses by Declude Virus] To Unsubscribe: http://www.ipswitch.com/support/mailing-lists.html List Archive: http://www.mail-archive.com/imail_forum%40list.ipswitch.com/ Knowledge Base/FAQ: http://www.ipswitch.com/support/IMail/ To Unsubscribe: http://www.ipswitch.com/support/mailing-lists.html List Archive: http://www.mail-archive.com/imail_forum%40list.ipswitch.com/ Knowledge Base/FAQ: http://www.ipswitch.com/support/IMail/
