George,
"I did call support and was informed that this is a problem that has been seen before and that it is caused by a corrupt folder in a mailbox."
Point is, and maybe I should have stated it more precisely, they have seen this problem before and in the words of the tech I talked to on several occasions.
This, in my opinion, should have been in the knowledge base precluding me from having to make a long distance call. After all, isn't that what a knowledge base is for?
Mark
At 11:41 AM 3/31/2005, you wrote:
Mark, I'm not following your comment: "I wonder why there is nothing in ipswitch support on this solution to the problem. Then again..."
Wasn't it Ipswitch Support that gave you the fix?
George Dailey
-----Original Message----- From: [EMAIL PROTECTED] [mailto:[EMAIL PROTECTED] On Behalf Of Mark Sent: Thursday, March 31, 2005 11:32 AM To: [email protected] Subject: [IMail Forum] FYI iwebmsg.exe CPU Hog
This is an issue that I queried about week before last with little response from this list. I searched the archives and didn't find anything that related to this problem with v8.15. I also searched Ipswitch and found nothing of value.
I did call support and was informed that this is a problem that has been seen before and that it is caused by a corrupt folder in a mailbox.
I searched the logs to find who had last logged in before the problem started and found the same person logging in just before the problem started.
I moved their main folder and lo-and-behold the problem went away.
I wonder why there is nothing in ipswitch support on this solution to the problem. Then again...
Just thought I'd pass it along...
Mark
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