I would look through the log for any ERR 005's for a start. If you have them there will be a step number that you need to get to support along with the files (Q & D) that caused it. QM reports to the SMTP log independently of the SMTPD but since it _is_ part of the SMTP delivery process it logs to the same place as the listener so you have it all in one place.
Eric S ----- Original Message ----- From: "Duane Hill" <[EMAIL PROTECTED]> To: <[email protected]> Sent: Friday, April 01, 2005 7:59 AM Subject: Re: [IMail Forum] QUEUEMGR Issue > > As stated from below I'm using v8.15hf1. Can you shed some light as to what I > should be looking for? Usually when this happens, I don't catch it for a few > hours. There's alot of logging information to go through. It would help if I > could at least have something to narrow down to when it started. Correct me if > I may be misunderstanding. If the SMTP and queue manager operate separately > from each other, why would there be errors with SMTP? Is the queue manager > part of the SMTP service? The server keeps accepting messages, however, with > the queue manager stuck in a stopping state, the messages are not getting > moved through the queue. > > Our other IMail server we have set up (same version and hotfix) has never had > this issue. Then again, it doesn't see the traffic that the problem server > sees. > > On Friday, April 1, 2005 at 3:13:16 AM, [EMAIL PROTECTED] confabulated: > > > Are there errors in the SMTP log? What version of IMail? Have you been in > > touch with support about this? We can usually do a better job with direct > > contact > > <SNIP> > > >>> ----- Original Message ----- > >>> From: "Duane Hill" <[EMAIL PROTECTED]> > >>> To: <[email protected]> > >>> Sent: Thursday, March 31, 2005 10:55 AM > >>> Subject: [IMail Forum] QUEUEMGR Issue > >>> > >>> > >>> > > >>> > IMail v8.15hf1 > >>> > > >>> > I have an issue with the QUEUEMGR attempting to stop every > >>> once in a > >>> > while. In > >>> > the services screen within IMail Administrator it shows > >>> that the > >>> > service is > >>> > stopping but it never does. Messages therefore are > >>> piling up in the > >>> > spool > >>> > directory. I can highlite the service and click > >>> start/stop but > >>> > nothing > >>> > happens. I usually at this point have to reboot the server. > >>> > > >>> > Anyone else seen or know what can be done? > >>> > > > ----- > > Duane Hill > Sr E-Mail Administrator > http://www.yournetplus.com > > > To Unsubscribe: http://www.ipswitch.com/support/mailing-lists.html > List Archive: http://www.mail-archive.com/imail_forum%40list.ipswitch.com/ > Knowledge Base/FAQ: http://www.ipswitch.com/support/IMail/ > To Unsubscribe: http://www.ipswitch.com/support/mailing-lists.html List Archive: http://www.mail-archive.com/imail_forum%40list.ipswitch.com/ Knowledge Base/FAQ: http://www.ipswitch.com/support/IMail/
