We do the same thing in big red letters on our support page. What really gets to me is SBC mentioned us by name (after the customer told them what our company name is) and subsequently telling the customer they put the port filters in place because WE are the cause of the issue. I have no problem with SBC locking down the port - all the wide open wireless access points really require it. But it is irresponsible to say we, specifically, are the cause of the problem.
Luckily, this customer smelled the B.S., but I fear many others will not. Barry Bahrami Commercial Network Services www.CommercialNetworkServices.com -----Original Message----- From: [EMAIL PROTECTED] [mailto:[EMAIL PROTECTED] On Behalf Of Randy Armbrecht Sent: Monday, April 18, 2005 9:37 AM To: [email protected] Subject: RE: [IMail Forum] SBC Slander - watch yourselves people We post the port 25 saga in our How-To setup guide; it goes unnoticed until the user calls with a sending issue. Then we get the "Ohh, I rember seeing something about that but didn't think it pertained to me". Sincerely, Randy Armbrecht Global Web SolutionsR, Inc. 804-346-5300 x112 877-800-GLOBAL (4562) x112 http://globalweb.net Richmond's Internet Source since 1996! WEB HOSTING including EMAIL beginning at $29/month! DSL Starting at $39.95/month! Non-Profits - receive a 25% discount on most services! -----Original Message----- From: [EMAIL PROTECTED] [mailto:[EMAIL PROTECTED] On Behalf Of Matt Robertson Sent: Monday, April 18, 2005 11:52 AM To: [email protected] Subject: Re: [IMail Forum] SBC Slander - watch yourselves people I've heard some weirdo stories like this, but its something you have to just deal with. Yes 'something' should be done and, if you want to start a grass-roots campaign or something, more power to you. Or just skip it and save yourself the angina attacks that are otherwise in your future. When email goes south I'm the first guy my customers call. They want to know what the hell I'm doing to screw up their email. Conversation goes like this: Customer: "I can receive but not send." Me: "You're on SBC, right? [insert port 25 saga here]". Here's what you need to do [insert fix story here]". "And watch out because they'll tell you [insert SBC's usual ingorance-driven reaction (we aren't blocking anything. Isn't a port where ships go?) here]." In short be pro-active. Tell them what they are in for. They will appreciate it and will immediately recognize BS Story #7 when they hear it because you told them thats what they'd say. Send your customers an email or something. I wish I had done that because I've done the Port-25 story so many times I have it memorized. -- --mattRobertson-- Janitor, MSB Web Systems mysecretbase.com To Unsubscribe: http://www.ipswitch.com/support/mailing-lists.html List Archive: http://www.mail-archive.com/imail_forum%40list.ipswitch.com/ Knowledge Base/FAQ: http://www.ipswitch.com/support/IMail/ To Unsubscribe: http://www.ipswitch.com/support/mailing-lists.html List Archive: http://www.mail-archive.com/imail_forum%40list.ipswitch.com/ Knowledge Base/FAQ: http://www.ipswitch.com/support/IMail/ To Unsubscribe: http://www.ipswitch.com/support/mailing-lists.html List Archive: http://www.mail-archive.com/imail_forum%40list.ipswitch.com/ Knowledge Base/FAQ: http://www.ipswitch.com/support/IMail/
