I spoke with a very knowledgeable person in Tech Support last night and, while there are several issues that must be resolved with 8.2, the biggest issue is that fact that there is a problem with managing the case of the username and domain name.
The problem is this: In if someone's username is [EMAIL PROTECTED] and someone sends an e-mail to [EMAIL PROTECTED] (note difference of UPPER CASE S and lower case s in the two different e-mail addresses), the server will not authenticate the user in the database and will reject the message as non-deliverable. That same issue applies to sending messages when authentication is required. If a person's e-mail address is [EMAIL PROTECTED] and their account is setup as [EMAIL PROTECTED], then they will not be able to authenticate to SEND mail either. These issues are unresolved with both MAC and WINDOWS clients. According to Ipswitch tech support, they are supposed to have this issue resolved by mid-morning today. In the interim, if they are only affecting a few users, just have them use the web interface to send messages as that is working without a problem - at least on Windows 2000 Server. Are there other issues? Yes. Are they causing problems? Yes. Should this have been resolved prior to releasing the software? Yes, but the world is not perfect and neither is software development and I'm pretty certain that most of us have placed ourselves in a similar situation at least one time in the past. In this case, as it was explained to me, Ipswitch had this version of the software in use on several beta testing domains and neither this problem nor the other problems that have presented themselves were noted during the beta test phase. I have been critical of Ipswitch in many previous posts. However, in this case, I was able to speak with a knowledgeable tech support person, Kevin (give some credit where credit is due), and he was upfront and honest with me about the situation. Given what appear to be some pretty substantial improvements, overall, in both the anti-spamming capabilities (thanks for the SPF guys!) and the fact that we appear to have already cut down the amount of spam we were receiving by more than 80%, this is a pretty significant upgrade and I am willing to give Ipswitch the benefit of the doubt and let them get the patch ready to be deployed as quickly as they are capable. Please feel free to flame me if you disagree with me. Bruce Barnes ChicagoNetTech Inc -----Original Message----- From: [EMAIL PROTECTED] [mailto:[EMAIL PROTECTED] Behalf Of Dan Horne Sent: Friday, April 29, 2005 08:16 To: [email protected] Subject: [IMail Forum] Imail 8.2 and Mac clients FYI, we are in the process of restoring our Imail installation to its 8.15 state. We have found that none of our clients using Macs are able to authenticate at all. Every one is being auth'ed as [EMAIL PROTECTED], which is our OHN. The one client that is being authed correctly as [EMAIL PROTECTED] is on an IP'ed host, and his auth is also failing. I have sent a message to Ipswitch support, but we can't wait and have to restore to get our clients back up and running. Dan Horne To Unsubscribe: http://www.ipswitch.com/support/mailing-lists.html List Archive: http://www.mail-archive.com/imail_forum%40list.ipswitch.com/ Knowledge Base/FAQ: http://www.ipswitch.com/support/IMail/ To Unsubscribe: http://www.ipswitch.com/support/mailing-lists.html List Archive: http://www.mail-archive.com/imail_forum%40list.ipswitch.com/ Knowledge Base/FAQ: http://www.ipswitch.com/support/IMail/
