Hi.
I wondered if anyone could offer me any assistance. We are an internet based company which obviously has customer service dealing with a lot of inbound, email based customer queries. I understand the basic setup of IMAP and have configured the setup for one of the domains email addresses across 4 computers. We currently have it set up so that the email is read by whoever looks at it 1st. Replied to. Then the message in the inbox is moved manually by the individual into a folder called done, thus keeping a copy of the email (not in the inbox) and putting a strike through the email in the inbox ready for a scheduled deletion. The only bug bear of this is what if it not copied??? I the individual just deletes the email it would be deleted automatically and no copy would exist. Overall what I'm looking for is to have an email come in. Replied to by person 1. Have the email moved out of the inbox folder but not to have to rely on an individual to move it so that it shows replied to and keeps the thread etc in the copied folder so that the inbox is kept clean. My other query is although I don't think it is possible. Are you able to monitor who read the email 1st??? i.e. flag it with a computer name or something??? Thank you so very much and kindest regards. Jason L Mitchell Web Site Operations Manager Tel:- 01924 481 719 Fax:- 0870 760 5732 email:- [EMAIL PROTECTED]
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