Tim Mooney wrote:
> In regard to: [Imap-uw] IMAP and Outlook 2007 settings., Jason
Mitchell...:
>
>> Overall what I'm looking for is to have an email come in. Replied to
are lots and lots of them out there, and many of them are free. Take a
look at some of them, and see if any of them will meet your needs.
RT springs to mind: http://bestpractical.com/rt/
Besides that, if you want to have multiple people use one email account,
make sure the mailboxes are at least in mbx format, which allows shared
access. And try to use something like procmail, which will direct emails
depending on keywords to certain mailboxes. Say there is a support email
for Miss Example, the address could be "To: Miss Example
<[EMAIL PROTECTED]>", a procmail rule would then filter that based on
the name and send it to her specific inbox on the support account,
called for missexample.INBOX or whatever.
It's rather crude (so is my explanation ;-), but quite effective since
in practice most of the time only the initial email will go into the
general INBOX and any subsequent emails will have the person's name who
they are replying to in the "To:" field so they will be directed to that
person's support inbox.
Regards,
Jeroen
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