Could you forward the entire problem message over? (ie. it might not be the header that is the problem.)
////////////////////////////////////////////////////////// Rich Warren wrote: > > Thanks, Randy. > No, about 90% of all clients use Outlook Express, 5% outlook, and the rest use some > combination of Netscape mail, Eudora, Incredimail, etc. > As a small ISP, we simply have to try to deal with whatever the client has. The > puzzle is that this same client can receive mail from anyone else, except from this one > person's computer. It is a real puzzle. > I figgured that it met RFC, but since ([EMAIL PROTECTED]) was the only unusual thing > that I saw, I was grasping at straws. > Any other thoughts would be appreciated. > Rich > -----Original Message----- > From: Randy Brukardt <[EMAIL PROTECTED]> > To: [email protected] <[email protected]> > Date: Tuesday, March 02, 2004 12:25 AM > Subject: RE: "from unknown (HELO Dude) ([EMAIL PROTECTED])" is not downloadable > > >Rich: > > > >I'm not Klint, but here's a quick analysis of the line in question vs. > >RFC-822: > > > >Received: from unknown (HELO Dude) ([EMAIL PROTECTED]) > > by mail.frognet.net with SMTP; 27 Feb 2004 21:03:47 -0000 > > > >The syntax of each part of the received header is OK by RFC-822 (from, by, > >with, ';'). > >Parens surround comments in RFC-822 syntax, so "(HELO Dude)" and > >"([EMAIL PROTECTED])" are comments. Pretty much anything (other than a bare > >CR) is allowed in a comment, so these are fine by the RFC. A mail processor > >is supposed to ignore comments (that's what Trash Finder does, for example.) > > > >Of course, just because it's legal doesn't mean that some broken mail client > >can deal with them. Have you tried another mail clients to see if it is that > >or some other problem? > > > > Randy. > > > >> -----Original Message----- > >> From: [EMAIL PROTECTED] > >> [mailto:[EMAIL PROTECTED] Behalf Of Rich Warren > >> Sent: Monday, March 01, 2004 8:21 PM > >> To: [email protected] > >> Subject: Re: "from unknown (HELO Dude) ([EMAIL PROTECTED])" is not > >> downloadable > >> > >> > >> Klint, > >> Thanks for the thought and quick response. > >> I probably did not give you enough of the header for proper > >> analysis. Here is the > >> whole header with (for privacy) "client" substituted for the > >> actual client and "Friend" > >> for her friend that sent this e-mail: > >> ------------------------- > >> Received: from psmtp.com (unverified [12.158.34.135]) by mail.Hocking.net > >> (EMWAC SMTPRS 0.83) with SMTP id <[EMAIL PROTECTED]>; > >> Fri, 27 Feb 2004 15:58:55 -0500 > >> Received: from source ([69.58.21.51]) by exprod5mx76.postini.com > >> ([12.158.34.245]) with > >> SMTP; > >> Fri, 27 Feb 2004 13:03:50 PST > >> Received: (qmail 19377 invoked from network); 27 Feb 2004 21:03:47 -0000 > >> Received: from unknown (HELO Dude) ([EMAIL PROTECTED]) > >> by mail.frognet.net with SMTP; 27 Feb 2004 21:03:47 -0000 > >> Message-ID: <[EMAIL PROTECTED]> > >> From: "Friend" <[EMAIL PROTECTED]> > >> To: "client" <[EMAIL PROTECTED]> > >> References: <[EMAIL PROTECTED]> > >> Subject: back > >> Date: Fri, 27 Feb 2004 16:03:46 -0500 > >> MIME-Version: 1.0 > >> Content-Type: multipart/alternative; > >> boundary="----=_NextPart_000_0006_01C3FD4B.47B19220" > >> X-Priority: 3 > >> X-MSMail-Priority: Normal > >> X-Mailer: Microsoft Outlook Express 6.00.2800.1158 > >> X-MimeOLE: Produced By Microsoft MimeOLE V6.00.2800.1165 > >> X-pstn-levels: (S:84.24023/99.86168 R:95.9108 P:95.9108 > >> M:99.1180 C:79.5348 ) > >> X-pstn-settings: 3 (1.0000:2.0000) r p m C > >> X-pstn-addresses: from <[EMAIL PROTECTED]> [db-null] > >> ------------------------- > >> Does this still indicate a problem? The strange thing is > >> that this client reports > >> that the friend can send e-mail to others without a problem. > >> Also, when this friend sends > >> an e-mail from a web account, no problem -- just from her frognet account. > >> I think that it really should go through. When a CR (not > >> CFLF) shows, it usually > >> looks like a black block. Since I do not have any of those in > >> either the header or body, > >> the message should go through, but it does not. > >> Is the [EMAIL PROTECTED] acceptable? All that I know > >> for sure is that it us > >> unusual in a header. > >> Thanks. > >> Rich > >> -----Original Message----- > >> From: Klint Gore <[EMAIL PROTECTED]> > >> To: [email protected] <[email protected]> > >> Date: Monday, March 01, 2004 5:33 PM > >> Subject: Re: "from unknown (HELO Dude) ([EMAIL PROTECTED])" is not > >> downloadable > >> > >> > >> >On Mon, 1 Mar 2004 17:13:35 -0500, "Rich Warren" > >> <[EMAIL PROTECTED]> wrote: > >> >> Hello, > >> >> This is the strangest one that I have seen... > >> >> One of our clients cannot download mail from only one of > >> her friends. Headers > >> >> indicate that her friend's machine puts out the following as > >> the source received by her > >> >> ISP: > >> >> "from unknown (HELO Dude) ([EMAIL PROTECTED])". > >> >> The message gets to our server and has been verified to be > >> clean of Viri. > >> >> Outlook express, however, cannot download the message. > >> There are no strange > >> >> characters like "carrige returns without line feeds". As far > >> as I can tell, the only > >> >> unusual thing is that her friend's machine is putting out this > >> unusual version of > >> source > >> >> IP. I think that it is allowed by RFC's, but it is unusual in > >> other e-mail that is on > >> our > >> >> server. > >> > > >> >the : is missing from after the from. outlook is known for not liking > >> >invalid messages. the BNF from rfc822 for header fields says > >> > field = field-name ":" [ field-body ] CRLF > >> > > >> >it should be > >> >"from: unknown (HELO Dude) ([EMAIL PROTECTED])" > >> > > >> >is there an x-mailer tag in the header? if so, tell them to report a > >> >bug. > >> > > >> >klint. > >> > > >> >+---------------------------------------+-----------------+ > >> >: Klint Gore : "Non rhyming : > >> >: EMail : [EMAIL PROTECTED] : slang - the : > >> >: Snail : A.B.R.I. : possibilities : > >> >: Mail University of New England : are useless" : > >> >: Armidale NSW 2351 Australia : L.J.J. : > >> >: Fax : +61 2 6772 5376 : : > >> >+---------------------------------------+-----------------+ > >> >This is the discussion list for the IMS Free email server software. > >> > To unsubscribe send mailto:[EMAIL PROTECTED] > >> > > >> > Delivered by Rockliffe MailSite > >> > http://www.rockliffe.com/mailsite > >> > Rock Solid Software (tm) > >> > > >> > >> This is the discussion list for the IMS Free email server software. > >> To unsubscribe send mailto:[EMAIL PROTECTED] > >> > >> Delivered by Rockliffe MailSite > >> http://www.rockliffe.com/mailsite > >> Rock Solid Software (tm) > >> > > > >This is the discussion list for the IMS Free email server software. > > To unsubscribe send mailto:[EMAIL PROTECTED] > > > > Delivered by Rockliffe MailSite > > http://www.rockliffe.com/mailsite > > Rock Solid Software (tm) > > > > This is the discussion list for the IMS Free email server software. > To unsubscribe send mailto:[EMAIL PROTECTED] > > Delivered by Rockliffe MailSite > http://www.rockliffe.com/mailsite > Rock Solid Software (tm) This is the discussion list for the IMS Free email server software. 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