> > Dear readers and mac users, Below mentioned stuff may be little long to read, but please go through it. It may happen with you too….My mac book pro got some issues like getting freeze every now and then while work. I was suggested to update the machine and I got it done via apple guy who charged me although I am in apple protection plan. As a result, I got a new O.S 10.8 instead of my original 10.7.5 and machine got back to ok. But on the other hand all my third party softwares started creating compatibility issues. Like freezing of adobe photoshop or FCP etc. I approached to Apple again and what I got after keeping patience for one month is nothing but a treatment proving me a foolish person who was trying to cooperate in all the best possible ways.
This is what, I wrote to apple after getting the last and the final call from the senior customer relationship executive Jade. Dear Jade, > > It was nice talking to you on phone which was indeed a bit difficult. As a > customer, we alway assumes that, we will get some solution from our service > provider not mere manipulation of sophisticated words for proving ourself > right. Even though, the problems is not so big that it may take so long to > get resolve. > > I may sound a little harsh,which I know. But, I am helpless with it, as I > have lost my patience now and don't want to believe in any of your kind > words. I am fade up of Apple, I promise, I will never let anyone purchase > apple product who usually ask me for my inputs. As I mentioned, I am a media > consultant and help people in buying media stuff and train them with it. My > experience with apple is terrible and I will for sure take this matter a > level ahead. Especially to our channel and state media with the whole story > what took place with me. Not only this, I will also consult my advocate that > how one can find his ways out when a vendor company not at all taking > responsibility and trying their best to prove the mistake of the client. > > Do you have any idea how frustrating it is to keep holding the phone lines > for hours and receive such fake commitments and assurance that we understand > your problem and we are trying to help you. > > I really did a blunder by buying an apple laptop. When I buy it, I was happy > with the performance and workflow but, once I had this problem since then I > am totally stuck.I was very happy with windows, at least their solutions are > easily available and a person can easily afford them. If someone is buying a > laptop or a Machine this is very strange for me to understand that he has to > first of all read the agreement and needs to understand that his machine will > be useless without internet, he an't do anything with it in terms of O.S > installation. That means that if someone what to work in remote areas then > they should not buy apple. If a country like India is the market for apple > then it is hard to believe that they are saying this. It is something like I > am hungry and having food, but not allowed to eat. I need to take permission > first. What rubbish is this? If I own a machine then why can't I format it on > my own. Why I need the hight speed internet, which usually cost me another Rs > 4000 for one download session. I was not at all aware about this. Otherwise > for sure I might not purchase such machine. Every machine has a recovery disc > and people working in remote areas like me does survive on it. > > Apple is claiming on phone that downgrading of the O.S is not possible. Just > let me know, when you need I will get it done for you. only by spending > another 6-7 thousand. Now you will think why I did not tried it out? I can > easily go for it. But the problem is that I was foolishly believing in apple > and its protection plan. Which is nothing for me now…. > > This non branding people are tons time better than apple. At least one can > approach them, if he or she has any problem with their services. But in > apple, the system is much difficult than to approach God.Regularly talking to > all the senior specialist of customer care and keeping this faith up, that > for sure the problem will be solved. What I got is a smart reply from you. I > am feeling cheated. Why I wasted my whole month just believing in customer > relationship. > > I was charged Rs 1000/- for the installation of O.S by your guy whose name is > Nitesh and number is 08878777788 and I was also being assured by him that, if > you have any problem please let me know I will surely trouble shoot it. > Secondly, after spending two weeks with all of my problems of O.S and giving > many calls to customer care, I got another assurance that you again go to the > service centre, we assure, they will definitely provide you the earlier > version of O.S. i.e 10.7.4 or 5. Spending three days in a hotel, spending my > savings I was just trying to cooperate them in all the best possible ways. > What I got is the same O.S mountain lion10.8 instead of 10.7.4. What the hell > is that. After asking to them they said we are helpless in it. If they are > helpless then how they assured me and asked me to visit service centre. What > kind of commitment Apple is fulfilling? I suggest please don't claim yourself > the best in trouble shoot. Rather, It is pity. That assurance was also given > by one of your senior specialist. Shame on this, if they even don't have the > capability to understand the actual issue then how they can afford to call > themselves as senior specialist. > > You told me that you will get back to me in next 24 hours but what you did. > You took five days without even conveying that what is going on. This may > sounds normal to you. But in last few days, I lost two of my projects and > spend Rs 15000/- in just trying to cooperate you guys and believing in apple > care. But now this is too much. Now, I will try my very best, not to let > anyone believe in this brand and its products. Do you know, why I purchased > an apple machine? I was very much inspired by Mr.Steve Jobs in a documentary > film Pirates of Silicon Valley. But now, I believe all of his ethics, went > with him. > > Thanks a lot for you cooperation and support. It was really a very big lesson > for me. If you really don't want to help in this matter, then please don't > waste your time and ignore it. Its all my fault that I trusted your team. I > am also a service provider and a consultant but I really mean it. I am not so > big like apple, but I am happy that what I do, I do it at the best and always > keep my clients happy. Good luck with your further customer handling. This is the reason friends that I travelled towards Mumbai for further solutions. I am based in Madhya Pradesh and travelled so far just to get this resolved and at last all this extra pressure on my pocket, I have to bear on my own….. > > Thanks for reading it. > Ambuj K > > -- IMUG Website: www.imug.in To buy & sell Apple products please post the message on the iAppleBS group: https://groups.google.com/forum/#!forum/iapplebs --- You received this message because you are subscribed to the Google Groups "IMUG Users" group. 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