Hi Friends
Red Hat is currently looking for a L2 Service Desk Engineer for its Pune location. It will be a "contractor's " position. Anyone interested can contact me directly on the given phone numbers ( signature ) or contact me over the mail ( off list ) Please find the “ Daily responsibilities and Job Requirements” for this role. Daily responsibilities of an Service Desk Engineer include : - providing email, telephone, irc-based support for all employees - providing technical help with user hardware and software issues - communicating effectively with employees in well spoken and written English - exercising expert judgement within defined procedures and processes to determine appropriate action - performing configuration, upgrades, and relocation of user hardware, software and other devices - participating in employee training and education on policy, procedure, processes, information, how to s - experience in providing remote assistance to end customers using various tools and comfortable in remotely resolving of issues. - assisting the team in documenting all tasks, processes, procedures and information - working independently with minimal supervision - handling shift work and unusual hours if required Job Requirements: -3+ years experience in troubleshooting / desktop / end-user machines in a Linux, Windows, or Mac environment. *Linux experience preferred. - Outstanding customer service and interaction skills - Customer focused and enthusiastic in helping people to resolve technical problems - Linux PC system/networking troubleshooting skills - Demonstrated ability to solve problems quickly and skilfully - Excellent English verbal and written communication skills - Experience and skill with user hardware installation and configuration - Experience in deploying and supporting communications hardware (cellphones, desk phones, video conference) - Proven ability to adapt quickly to organizational changes - Demonstrated ability to learn and develop technical skills - Strong computer ethics - BSc/BS degree preferred or equivalent experience - A desire to be part of a company that is redefining the entire software industry - Work hours: To work in shifts if required. 9 hours a day. Thanking you again, Regards, -- ------------------------------------------------------------------------------ Sanjulee Hazarika Pune,India Phone +91-203-046-7419 Mobile +91-986-057-2439 _______________________________________________ india mailing list [email protected] https://admin.fedoraproject.org/mailman/listinfo/india
