Job opposites are good but I don't think it is right to post this to this list.
thanks, Jose On Feb 28, 2012 5:55 PM, "Sanjulee" <[email protected]> wrote: > > Hi Friends > > Red Hat is currently looking for a L2 Service Desk Engineer for its Pune > location. > It will be a "contractor's " position. > > Anyone interested can contact me directly on the given phone numbers ( > signature ) or contact me over the mail ( off list ) > > Please find the “ Daily responsibilities and Job Requirements” for this > role. > > Daily responsibilities of an Service Desk Engineer include : > > - providing email, telephone, irc-based support for all employees > - providing technical help with user hardware and software issues > - communicating effectively with employees in well spoken and written > English > - exercising expert judgement within defined procedures and processes to > determine appropriate action > - performing configuration, upgrades, and relocation of user hardware, > software and other devices > - participating in employee training and education on policy, procedure, > processes, information, how to s > - experience in providing remote assistance to end customers using various > tools and comfortable in remotely resolving of issues. > - assisting the team in documenting all tasks, processes, procedures and > information > - working independently with minimal supervision > - handling shift work and unusual hours if required > > Job Requirements: > > -3+ years experience in troubleshooting / desktop / end-user machines in > a Linux, Windows, or Mac environment. *Linux experience preferred. > - Outstanding customer service and interaction skills > - Customer focused and enthusiastic in helping people to resolve technical > problems > - Linux PC system/networking troubleshooting skills > - Demonstrated ability to solve problems quickly and skilfully > - Excellent English verbal and written communication skills > - Experience and skill with user hardware installation and configuration > - Experience in deploying and supporting communications hardware > (cellphones, desk phones, video conference) > - Proven ability to adapt quickly to organizational changes > - Demonstrated ability to learn and develop technical skills > - Strong computer ethics > - BSc/BS degree preferred or equivalent experience > - A desire to be part of a company that is redefining the entire software > industry > > - Work hours: To work in shifts if required. 9 hours a day. > > > Thanking you again, > > Regards, > > -- > ------------------------------**------------------------------** > ------------------ > Sanjulee Hazarika > Pune,India > Phone +91-203-046-7419 > Mobile +91-986-057-2439 > > > > ______________________________**_________________ > india mailing list > [email protected] > https://admin.fedoraproject.**org/mailman/listinfo/india<https://admin.fedoraproject.org/mailman/listinfo/india>
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