Here are some pieces from our last email. We have sent two system wide emails in the past ten days:
Installs, Alignments and other Service Calls: As always, outages and alignments have our highest priority. This policy will continue. New customer installations and upgrades will now be given high priority as well to accommodate the demand of customers having to work from home. Minor items like firmware upgrades, trenching, relocates, minor speed problems, drone flights etc. will all be put on lower priority. Please understand that we need to use our manpower to help those who are being forced to work from home and need emergency upgrades and installs. Obviously, we will work through any outages that arise but it’s critical we focus on the immediate demands that are occurring. Employee and Customer Interactions: Please help us maintain a safe working environment during these difficult times. 1. Installers/Service Techs will ask if you have anyone sick at home or the office. If there is, we would need for you to reschedule immediately. 2. Installers/Service Techs will wear boot covers, gloves and a basic mask ONLY if you ask for them to do so while working inside the home. We commonly try to wear boot covers when inside if possible. Please note, stocking these items may become difficult at times. 3. We ask you always respect the installers/Service techs space by 3 feet. 4. At no charge to the customer, if the installer feels any medical potential of infection, they have the right to suspend the installation and force it to be rescheduled later. 5. Our employees are asked to call in and stay home if they have any illness beyond allergies. As a result, this could cause a reduction in staffing. 6. Our goal is to protect you the customer, our employees and the community we work in. Please work with us under these stressful and difficult times. We understand the internet is like a utility and needs be working 24/7. 7. It is our policy for Installers/Service Techs to call before coming. Under no circumstances will they be allowed to work without the homeowner’s permission. Our office operating hours will not change. Some employees may work during the weekends to expedite service work and installs if approved or if a customer pays for an emergency fee for such. Other actions: We have suspended any hardware upgrade fees if the customer needs to increase speeds short or long term. ICI is eating this cost completely for the next 30 days. We have suspended disconnects for 30 days. We have NOT lowered prices or given special discounts. This is still being discussed. We are going to make an aggressive installation offer that will be valid for 2 weeks. Tyson Burris, President Internet Communications Inc. 739 Commerce Dr. Franklin, IN 46131 Office # 317-738-0320 Cell/Direct # 317-412-1540 Online: www.surfici.net [ICI] What can ICI do for you? Broadband Wireless - PtP/PtMP Solutions - Mesh Wifi/Hotzones - IP Cameras - Fiber - Towers - Infrastructure. CONFIDENTIALITY NOTICE: This e-mail is intended for the addressee shown. It contains information that is confidential and protected from disclosure. Any review, dissemination or use of this transmission or its contents by unauthorized organizations or individuals is strictly prohibited. From: [email protected] <[email protected]> On Behalf Of Randy Ballinger Sent: Tuesday, March 17, 2020 1:31 PM To: [email protected] Subject: [Indiana] Eiwifi Hi Steve, we are working with the school system to do what ever necessary. See attached, this will benefit not only the schools but also those who work from home. we had a meeting with our school board last night. We have opened up all of our hot spots and have put radios in parking lots for students to go to for E-learning. The school was very happy with our proactive work. Eiwifi has offered to do anything needed to help the students. The general public will also appreciate the extra bandwidth for those who will be working from home. If additional steps are needed we will advise. Connecting people Randy Ballinger
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