We're doing much of the same things Steve outlined.
While being ordered to not shut off customers due to no-pay is irritating, I
don't know that it cripples business.
I haven't read the order to understand if they can be moved to a different plan
or somehow traffic shaped differently, or if there are any carve outs for those
who are habitually late payers.
If permitted, blocking streaming video would massively curb their consumption
of service.
While the threat of some no-pays getting free service isn't terribly painful,
if we have to continue to provide the same level of service while also
supporting those customers who do pay, we do have additional out of pocket
expense that likely never gets recouped.
If you have a few hundred customers who owe a few hundred on their delinquent
account when they get to go back to work, they'll simply cancel and never pay
what is owed. Of those, there are a significant percentage that you'll be
unable to retrieve equipment from or ever managed to be made whole via a
collection agency.
Being pro-active and reaching out to your customers as they become delinquent
might be the best way to move forward. Before they get too far behind, see if
you can work with them on a lower-priced plan, discounted rate for X months,
etc. I think longer term, providing discounted service to those hardest hit is
more likely to work out well 4 months from now than just letting them rack up a
huge late bill and shutting them off in June or whenever.
For those still running UBNT Airmax M-series equipment, we have a fair amount
of used gear so if you find yourself facing equipment shortages, reach out. We
also have some UBNT AC gear laying around too, but not nearly as much.
Brian Gray
Joink LLC
Wireless Network Manager
812-231-7087 direct
812-870-3332 mobile
Joink Customer Support 1-888-31-JOINK
________________________________
From: indiana-boun...@wispa.org <indiana-boun...@wispa.org> on behalf of
indiana-requ...@wispa.org <indiana-requ...@wispa.org>
Sent: Thursday, March 19, 2020 4:04 PM
To: indiana@wispa.org <indiana@wispa.org>
Subject: Indiana Digest, Vol 82, Issue 10
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Today's Topics:
1. Re: Meeting (Jim Smutniak)
----------------------------------------------------------------------
Message: 1
Date: Thu, 19 Mar 2020 20:03:36 +0000
From: Jim Smutniak <jsmutn...@pickmta.com>
Subject: Re: [Indiana] Meeting
To: "indiana@wispa.org" <indiana@wispa.org>
Message-ID:
<ch2pr17mb3656489d4ba83b4a34df7166a4...@ch2pr17mb3656.namprd17.prod.outlook.com>
Content-Type: text/plain; charset="us-ascii"
Any feedback on the outcome of the conference call? The Governor today
announced that internet and telephone service cannot be shut off for
non-payment at least until May and possibly beyond if the emergency is extended.
Comcast and AT&T can survive something like this. Companies like ours will
have a much harder time.
SBA loans are available but are not helpful because they have to be repaid and
personally guaranteed by the business owner. When the State permits
customers to consume our services without paying for them, personal guarantees
do not seem appropriate. A grant would be more appropriate in this
situation.
[cid:image001.jpg@01D2F41D.B2989A20]<http://www.pickmta.com/>
[cid:image002.png@01D2F41D.B2989A20] <https://www.facebook.com/pickmta/>
[cid:image003.png@01D2F41D.B2989A20] <https://twitter.com/pickmta>
[cid:image004.png@01D2F41D.B2989A20]
<https://www.linkedin.com/company/midwest-telecom-of-america>
James Smutniak
1567 E.93rd Avenue
Merrillville, IN 46410
1-800-935-2181
Direct: 219-750-1812
From: indiana-boun...@wispa.org [mailto:indiana-boun...@wispa.org] On Behalf Of
ORI.NET - Scott LePere
Sent: Tuesday, March 17, 2020 11:03 AM
To: indiana@wispa.org
Subject: Re: [Indiana] Meeting
We are doing the same things as you steve.
From: indiana-boun...@wispa.org<mailto:indiana-boun...@wispa.org>
<indiana-boun...@wispa.org<mailto:indiana-boun...@wispa.org>> On Behalf Of
Steve Barnes
Sent: Tuesday, March 17, 2020 10:41 AM
To: indiana@wispa.org<mailto:indiana@wispa.org>
Subject: [Indiana] Meeting
There is a conference call today with Scott Rudd of the lieutenant governor's
office that the WISPA coordinators will be invited to. This meeting is with all
Indiana telecom associations. They're wanting to know what the different
internet providers in the state are doing to help their subscribers during the
Corona virus situation. How have you changed your normal operating procedures.
I know our company has signed on to the FCC keep America connected. We are not
doing any kind of free upgrades at the current time or free installs. But are
being very lenient to frustrated customers because we know they're stressed. We
have also changed our install and repair procedures for entering people's
houses. We make sure that there are no sicknesses in the home, techs where
gloves and shoe covers while in the home, wash hands before and after, request
that the customer keep social distance, and the text can leave at any time they
don't feel comfortable. We have also stopped requiring customer to sign
documentation if the customer is being a pain they can take a picture of the
customer with a thumbs up in front of the paperwork.
What else are you guys doing?
Steve Barnes
Vice President of Operations
New Lisbon Telephone Co.
New Lisbon Broadband Comm.
NLBC.COM
765-332-2413
[cid:image007.jpg@01D5FDFD.1C199710]
[cid:image008.png@01D5FDFD.1C199710]
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