AFS Customers,
I think it is only fair to our AFS customers to read the entire mail
written by Transarc's support manager (to Mr. Grosch) prior to jumping
to conclusions:
It is difficult for me to inhibit my own opinion on this matter
however I happen to like my job.
Marty
****************************************************************
Martin Kenny
File Systems Product Support Specialist
Transarc Corp. Pittsburgh, Pa.
HotLine Phone: (412) 281-5852
Help email: [EMAIL PROTECTED]
Transarc URL: http://www.transarc.com/
My URL: http://www.transarc.com/~kenny/Home.html
#################################################################
------------ msg fwd'ed from kenny follows --------------
Date: Fri, 19 Apr 1996 10:29:17 -0400 (EDT)
From: [EMAIL PROTECTED]
To: [EMAIL PROTECTED]
Subject: request for tarfiles
Cc: [EMAIL PROTECTED], [EMAIL PROTECTED],
[EMAIL PROTECTED]
Dear Scott --
Thank you for your suggestion as to how we could better serve our
customers. As Neil mentioned, although this is something that we can
not commit to doing at this time, this is something that we will take
into consideration for future releases.
As managers in a support organization, we are asked daily to establish
priorities based on customer problems and requirements. For product
engineering, building and testing a quality product is a top priority.
Building and testing patched binaries for our SEV1/SEV2 defects is also
a top priority.
I've spoke with the PE manager, and she agrees that your suggestion to
place tarfiles of the product binaries into the product trees is a good
one and is something that we will consider in future releases of AFS.
It would not make sense to pull PE resources from SEV1/SEV2 customer
builds to do so now.
I hope this has helped to clear things up. If not, I'd be happy to
discuss this with you as I'm sure so would the manager of PE.
Feel free to give me a call. I'm not in the office today but will
be in on Monday.
Sincerely --
Kathy Rizzuti
