At the "umich.edu" cell, we are interested in how other folks have offered backup service to their user community. This is our situation: - weekly full backups - daily incrementals We save a copy of the fulls permanently every 4 months and start over on the bu database. We offer to restore volumes for users that request it. The request is answered within 24 hours (the actual restore itself within 48 hours). We offer this service to our user community even though our primary goal of backup is disaster recovery. I'm really curious if other administrators have faster turn around policy for user restore requests, if they charge for them, if they don't provide them, etc. We are in the middle of doing a reality check to see if what we are offering is reasonable. Mark Giuffrida Univ of Michigan, ITD [EMAIL PROTECTED]
