RE: [info-tech] Need your feedback

[Kuhl, Douglas]

Presently, any user(no matter whom) is to E-mail me with their issues, while CC... their building Principal and what we call a Technical Liaison (just a person to only hear their story ).  That E-mail is to contain the information that I have requested them to give me to the best of their ability.  And that is it period, except for the only exceptions which are emergencies(which those are known as to what is or isn't).  That way its all documented for all to see.  I have given the go ahead for Principals or the lunch staff to contact me direct for those emergencies via cell phone.  The reasoning for CC.. to the Principal and Technical Liaison is to keep those individuals up to speed in their building.   Fortunately for me, while in the private sector, I had a well developed software written for tracking, logging, and data reporting of Service Requests(SR).  I have been fortunate to be able to get that code and use it here in my district.  Its working here, so I am actually in process of getting all of our SRs entered into it.  The nice thing is that I will be giving it to key individuals in the buildings to enter in these requests, then all I do are the SR themselves and not the front end data entry.  It worked get when I was in the private sector, it will do the same here.   Hope that gives you something to work with.     -----Original Message----- From: Tom and Linda Huseman [mailto:[EMAIL PROTECTED] Sent: Monday, November 08, 2004 2:08 PM To: [EMAIL PROTECTED] Subject: [info-tech] Need your feedback What method or methods do your administrators keep in touch with you throughout the day...just email, regular phone, cell phone, pager, radio?   Thanks for your input in advance.   Linda Huseman Technology Director Alta Community School 101 W. 5th Alta, IA  51002