Not a specific issue that I have seen here, but when ANYONE is in the
Period attendance module when a teacher submits attendance the module
locks up, as in it will no longer accept attendance entries. THe
teachers get a red "You have pending attendance" message and that is
how I know it is screwed up. To solve this one I have to restart the
JMC.cgi application on my webserver. Do you use the CGI or ACGI? Does
restarting that take care of the issue?
Karl H. Hehr
Technology/Curriculum Director
South Hamilton CSD
www.s-hamilton.k12.ia.us
515.827.5418 (W)
515.209.9767 (C)
515.827.5368 (F)
On Jan 29, 2009, at 12:42 PM, Timothy A. Limbert wrote:
They use the web modules.
From: [email protected] [mailto:[email protected]
] On Behalf OfRichardson,Tony
Sent: Thursday, January 29, 2009 12:41 PM
To: [email protected]
Subject: RE: [info-tech] JMC attendance issue
Probably not the same as my issue. Do the teachers use the web to
submit attendance or the application.
From: [email protected] [mailto:[email protected]
] On Behalf Of Timothy A. Limbert
Sent: Thursday, January 29, 2009 12:36 PM
To: [email protected]
Subject: RE: [info-tech] JMC attendance issue
Thanks again, Tony. Yes, we’re using the District version of the
JMC Office software. I will check further into the “user error”
possibility, but she knows much more about the client software than
I do, and I’ve watched her carefully. Weird and frustrating.
What’s making her so mad is that she checks the first-period
attendance carefully, so that if any students are counted absent,
she starts calling right away to make sure they’re not in the ditch
somewhere. Then, when she finds out that a student WAS gone and she
didn’t know about it, it really ticks her off. Again, I have
watched teachers submit their absences, then gone down to the
office, seen that the secretary’s JMC shows that the teacher HAS
submitted their attendance, and yet the kid(s) they counted absent
are NOT shown as absent. Grrrr.
Continuing to hunt….
From: [email protected] [mailto:[email protected]
] On Behalf OfRichardson,Tony
Sent: Thursday, January 29, 2009 12:29 PM
To: [email protected]
Subject: RE: [info-tech] JMC attendance issue
I take from your description that you are on a district version of
the software. We had no issues with Middle or elementary however we
are not yet on a district version so were talking different
databases in my case. However it was just our High School having
issues. Seems like we dealt with it for the first couple of years
I’ve been here and it has been a case of secretary error. Once we
get them doing it right were fine for the year.
Don’t tell JMC you heard from me because I want to call them with
the issue myself and get their magic bullet. This time I’ll write it
down.
From: [email protected] [mailto:[email protected]
] On Behalf Of Timothy A. Limbert
Sent: Thursday, January 29, 2009 11:50 AM
To: [email protected]
Subject: RE: [info-tech] JMC attendance issue
Thanks for the reply, Tony. If it helps, the office staff are using
Windows XP, so it’s the Windows client accessing a database on a Mac
Server. They do not recall having this trouble last year, when the
database was on the Win2K3 server. Oddly, while our high school
secretary is screaming bloody murder about the issue, our middle-
school secretary (using the same client and accessing the same
database) claims not to see the issue.
If you remember how you resolved it, please let me know. I’m going
to ratchet up the level of concern with the JMC folks.
Thanks!
Tim
From: [email protected] [mailto:[email protected]
] On Behalf OfRichardson,Tony
Sent: Thursday, January 29, 2009 11:14 AM
To: [email protected]
Subject: RE: [info-tech] JMC attendance issue
We’re on PCs here and we have had that issue and I am trying to
remember what we did about it. It seems that the secretaries were
not doing something correctly in the office portion of the program
which caused this. I don’t know how it works with Apple though.
From: [email protected] [mailto:[email protected]
] On Behalf Of Timothy A. Limbert
Sent: Thursday, January 29, 2009 11:01 AM
To: [email protected]
Subject: [info-tech] JMC attendance issue
We’re having an issue with JMC period attendance, where a teacher
will send attendance for a period, but it doesn’t come through to
the office properly. The office shows that the teacher DID send
attendance for that period, but the kids they counted absent don’t
show up as absent. I’ve witnessed the problem from both ends, so I
know it’s not user error. It happens seemingly randomly, with some
teachers’ attendance coming through fine, and doesn’t even happen
consistently with the same teachers. JMC acknowledges the problem,
but claims it’s a bug in Mac OS X 10.5 Server that they can’t
address. Of course, Apple claims it’s a JMC software issue.
Anybody have any suggestions?
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Timothy A. Limbert
Technology Coordinator
Newell-Fonda CSD
712-272-3324
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iChat/AIM: tlimbert65
MSN: limbert65
Twitter: limbert65
Skype: limbert_65
