I used to have that problem but an update of the web modules solved that, I believe. I am using CGI.
From: [email protected] [mailto:[email protected]] On Behalf Of Karl Hehr Sent: Thursday, January 29, 2009 1:38 PM To: [email protected] Subject: Re: [info-tech] JMC attendance issue Not a specific issue that I have seen here, but when ANYONE is in the Period attendance module when a teacher submits attendance the module locks up, as in it will no longer accept attendance entries. THe teachers get a red "You have pending attendance" message and that is how I know it is screwed up. To solve this one I have to restart the JMC.cgi application on my webserver. Do you use the CGI or ACGI? Does restarting that take care of the issue? Karl H. Hehr Technology/Curriculum Director South Hamilton CSD www.s-hamilton.k12.ia.us 515.827.5418 (W) 515.209.9767 (C) 515.827.5368 (F) On Jan 29, 2009, at 12:42 PM, Timothy A. Limbert wrote: They use the web modules. From: [email protected] [mailto:[email protected]] On Behalf OfRichardson,Tony Sent: Thursday, January 29, 2009 12:41 PM To: [email protected] Subject: RE: [info-tech] JMC attendance issue Probably not the same as my issue. Do the teachers use the web to submit attendance or the application. From: [email protected] [mailto:[email protected]] On Behalf Of Timothy A. Limbert Sent: Thursday, January 29, 2009 12:36 PM To: [email protected] Subject: RE: [info-tech] JMC attendance issue Thanks again, Tony. Yes, we're using the District version of the JMC Office software. I will check further into the "user error" possibility, but she knows much more about the client software than I do, and I've watched her carefully. Weird and frustrating. What's making her so mad is that she checks the first-period attendance carefully, so that if any students are counted absent, she starts calling right away to make sure they're not in the ditch somewhere. Then, when she finds out that a student WAS gone and she didn't know about it, it really ticks her off. Again, I have watched teachers submit their absences, then gone down to the office, seen that the secretary's JMC shows that the teacher HAS submitted their attendance, and yet the kid(s) they counted absent are NOT shown as absent. Grrrr. Continuing to hunt.. From: [email protected] [mailto:[email protected]] On Behalf OfRichardson,Tony Sent: Thursday, January 29, 2009 12:29 PM To: [email protected] Subject: RE: [info-tech] JMC attendance issue I take from your description that you are on a district version of the software. We had no issues with Middle or elementary however we are not yet on a district version so were talking different databases in my case. However it was just our High School having issues. Seems like we dealt with it for the first couple of years I've been here and it has been a case of secretary error. Once we get them doing it right were fine for the year. Don't tell JMC you heard from me because I want to call them with the issue myself and get their magic bullet. This time I'll write it down. From: [email protected] [mailto:[email protected]] On Behalf Of Timothy A. Limbert Sent: Thursday, January 29, 2009 11:50 AM To: [email protected] Subject: RE: [info-tech] JMC attendance issue Thanks for the reply, Tony. If it helps, the office staff are using Windows XP, so it's the Windows client accessing a database on a Mac Server. They do not recall having this trouble last year, when the database was on the Win2K3 server. Oddly, while our high school secretary is screaming bloody murder about the issue, our middle-school secretary (using the same client and accessing the same database) claims not to see the issue. If you remember how you resolved it, please let me know. I'm going to ratchet up the level of concern with the JMC folks. Thanks! Tim From: [email protected] [mailto:[email protected]] On Behalf OfRichardson,Tony Sent: Thursday, January 29, 2009 11:14 AM To: [email protected] Subject: RE: [info-tech] JMC attendance issue We're on PCs here and we have had that issue and I am trying to remember what we did about it. It seems that the secretaries were not doing something correctly in the office portion of the program which caused this. I don't know how it works with Apple though. From: [email protected] [mailto:[email protected]] On Behalf Of Timothy A. Limbert Sent: Thursday, January 29, 2009 11:01 AM To: [email protected] Subject: [info-tech] JMC attendance issue We're having an issue with JMC period attendance, where a teacher will send attendance for a period, but it doesn't come through to the office properly. The office shows that the teacher DID send attendance for that period, but the kids they counted absent don't show up as absent. I've witnessed the problem from both ends, so I know it's not user error. It happens seemingly randomly, with some teachers' attendance coming through fine, and doesn't even happen consistently with the same teachers. JMC acknowledges the problem, but claims it's a bug in Mac OS X 10.5 Server that they can't address. Of course, Apple claims it's a JMC software issue. Anybody have any suggestions? --- Timothy A. Limbert Technology Coordinator Newell-Fonda CSD 712-272-3324 --- iChat/AIM: tlimbert65 MSN: limbert65 Twitter: limbert65 Skype: limbert_65
