Jon,
That is the best way to support something. Unplugged and in the corner. The day goes pretty well that way. :-) I will keep your issue in mind when we make our decision to go with Lightspeed or not, and I may contact you as the time approaches (and you have settled down) for further advisement. Chad Frerichs Director Of Technology Okoboji Community Schools Milford, IA 51351 -----Original Message----- From: JON HUESER [mailto:[email protected]] Sent: January 29, 2009 3:10 PM To: [email protected] Subject: RE: [info-tech] Lightspeed For the past two years we never had one problem with the anti-virus portion of lightspeed. Last summer we did the update to the firewall part of the product and updated most of the internal to the new agent. Since then we have had nothing but problems. Craig and I have always been under the assumption this year that we have something corrupt in the database to not make it work correct. They have been very good working with us earlier this year with our issues and we thought we had it fixed until January 5th came around. To be honest about them, we know the CEO is aware of our issue and I feel he is probably putting a lot of heat on his people to get us fixed (don't want bad publicity in the economic time) and we have been dealing with their top people. They did not know anything about this virus until we got them netmeeting into our network to see the problem. The problem I have is that we are paying them to keep this out and to help us stop it and we have been fighting it daily for a month. That is completely unacceptable. They wouldn't allow somebody like Principal or Wells Fargo sit that long, they shouldn't do that to us. Hopefully with the CEO's involvment we will get this solved and continue our formerly good relationship with Lightspeed. BTW: Did you guys actually know I am MAC support in our district - or course the one MAC I have is unplugged and sitting in a corner! Thanks! Jon W. Hueser- MSE, Ed. S MS/HS Principal Technology Director East Greene CSD 405 12th Street South Grand Junction, IA 50107 515-738-2411 x241 Fax: 515-738-5719 ________________________________ From: Frerichs, "Chad" <[email protected]> Sent: Thursday, January 29, 2009 2:23 PM To: [email protected] Subject: RE: [info-tech] Lightspeed Okoboji is considering Lightspeed, but the anti virus is our main concern right now. We would be replacing Trend Micro to make it cost effective. I was not yet convinced their antivirus could do as good of a job and after today's thread I am really not convinced. Does Lightspeed's anti-virus do a good job? We are also pretty well locked down, but... Chad Frerichs Director Of Technology Okoboji Community Schools Milford, IA 51351 -----Original Message----- From: Koenck, Chris [mailto:[email protected]] Sent: January 29, 2009 2:10 PM To: [email protected] Subject: RE: [info-tech] Lightspeed We use Lightspeed for Content Filtering, Anti-virus, and Spam Filtering. We had some user identification issues early in the implementation, but everything has been great since. The problem was a mismatch of Security Agent Versions. Once everything was running 7.0 and up, we were good. Terminal Service users need LS Guide to resolve usernames. It is on the LightSpeed Wiki. We haven't had any virus issues...but we are locked down pretty tight. We even force Google as the search engine choice, all others are blocked, which forces safe search. I even have one Mac and he has the Mac User Agent installed which allows reporting to be done on his traffic. I haven't upgraded to 7.02 yet, but plan to do so shortly. Chris Koenck Network Specialist Head Wrestling & Boys' Tennis Coach Estherville Lincoln Central CSD 712-362-8404-office 712-380-2337-cell -----Original Message----- From: Pearson, Jeremy [mailto:[email protected]] Sent: Thursday, January 29, 2009 1:56 PM To: [email protected] Subject: RE: [info-tech] Lightspeed They do make a Mac Client, Lance. http://wiki.lightspeedsystems.com/display/KB/Mac+Security+Agent+%28MSA%2 9+-+Q20085 -----Original Message----- From: [email protected] [mailto:[email protected]] On Behalf Of Lance Lennon Sent: Thursday, January 29, 2009 1:37 PM To: [email protected] Subject: RE: [info-tech] Lightspeed can you say no Mac Client I have called and called, but they have no desire to get that part done. Kahhhhhhhhnnnnnn!!!! 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