I'm kind of with Kurt on this. My school doesn't have a formal policy about this, and my admins and I feel it's a good thing to help the staff/community when we can, so I do provide some tech support to teachers, parents, local churches, daycare, etc. We just make it clear that it may have to wait until higher priorities are taken care of.
--- Timothy A. Limbert Technology Coordinator Newell-Fonda CSD 712.272.3324 --- http://newell-fondatech.blogspot.com iChat/AIM: tlimbert65 Twitter: limbert65 Skype: limbert_65 ---------------------------------------- From: "McKenney, Kurt" <[email protected]> Sent: Thursday, October 01, 2009 12:05 PM To: [email protected] Subject: RE: [info-tech] Tech Support for Outside Endeavors Ok, from personal experience there is an unwritten policy that I help the staff with anything that benefits the school. For example. If a teacher is taking a class that will affect their ability to interact with the kids, I help them deal with the various technical aspects of that class assuming that I have time. If however I do not have time, then they must wait until I do. If they refuse to wait until I do have time. There's an old saying. Don't mess with the computer geek. ---------------------------------------- From: [email protected] [mailto:[email protected]] On Behalf Of Frerichs, Chad Sent: Thursday, October 01, 2009 10:16 AM To: [email protected] Subject: [info-tech] Tech Support for Outside Endeavors I have been asked by our superintedent to find out what other schools do in the following hypothetical situations. 1. A teacher has been employed by the state outside of their regular school contract to develop curriculum for the state. The teacher encounters a software issue while developing said curriculum, and asks for technical support from the school district's IT personel during the regular school day. 2. A teacher is working on their administrative degree. They encounter an issue accessing the university's library portal while at school during the contract day. They seek assistance from the school district's IT personel to fix said issue. Things to remember: I charge $60-$80 an hour for outside-my-contract technical support. The distrcit does not allow me to work on my outside-contract-hours jobs while here at work. I do not use school-owned equipment to complete any of these outside-contract-hours jobs. The issues encountered were not 'quick fixes' or simple advice. Some of our tech team thinks we should create some sort of policy to regulate such situations, others do not. We would like to see what other districts are doing in similar situations if anything. Thanks, Chad Frerichs Director of Technology Okoboji Community Schools
