Got playlist anxiety? You're not alone
By John Borland, CNET News.com
Published on ZDNet News: April 6, 2005, 3:00 PM PT

http://news.zdnet.com/2100-9588_22-5657537.html

It's the latest way to study natives in their natural habitat: Check their
iTunes music libraries.

A group of researchers from the Georgia Institute of Technology and the Palo
Alto Research Center presented a study this week outlining the behavior of
the wild cubicle-dweller when using Apple Computer's digital music software.

Sharing playlists on an office network turns out to be something like a
peacock spreading his feathers for display. The researchers found that
people actively work to create an image of themselves through the music they
make available to others, just as they might by buying a new car or showing
off a cell phone.

"I just went through (my playlist) and said, 'I wonder what kind of image
this is...giving me,'" reported one of the study's subjects. "I just went
through it to see if there was stuff that would be...annoying, that I would
not like people to know that I had."

The rise of playlist anxiety isn't new. The phenomenon was noted on college
campuses shortly after Apple began offering the ability to stream music from
other people's hard drives over local networks.

Indeed, public embarrassment may now be the routine lot of the unhappy
freshman who gets caught with a collection too heavily weighted toward the
collected works of "Weird Al" Yankovic. The Georgia Tech study is the first
to apply this reasoning to cubicle-dwellers, however.

As yet, the study remains more anthropological than representative. The
researchers interviewed 13 people at an unnamed office about their use of
iTunes and their perceptions of other people based on playlist-reading.

Along with the culling of items in personal playlists, the researchers
detailed the way that people browsed and judged other people's collections.
In general, people reported that music libraries didn't dramatically change
their perception of their co-workers--except for one or two people who
seemed a little too attached to the most current pop hits.

The researchers did offer some suggestions for future software developers.
People didn't tend to try out new music randomly inside iTunes, they
said--instead, they would hear recommendations offline, and then check their
co-workers' libraries to see whether anyone had the songs to sample.
Exploration tools could be improved, they said.

Similarly, researchers said people became attached to other people's
libraries, and felt a sense of loss when their computers went offline.
iTunes or similar programs could create some kind of ghost playlist
information on unavailable music that could turn into purchases, they
suggested.

The paper was presented at the Conference on Human Factors in Computing
Systems



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