On Fri, 22 Jan 2010, Keiran Smith wrote:
> Mike McGrath wrote:
> > Generally we've been dropping the ball on hosted requests, some sitting
> > outstanding for several days before someone even responds.
> >
> > So what is a solution?
> >
> > I think we could automate the process even more then we do already, I'm
> > open to suggestions.
> >
> > -Mike
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> >
> >
> hmm.. How about have it like this.
> Request Submitted -> System Checks What users activity is -> Assigns job
> to user with least activity -> E-Mail is sent to the list
>
How do you measure 'activity'. Some tickets require far more work then
another. And what happens when a ticket gets assigned to someone who is
busy or away? I'd hate to think we're causing additional work for them,
or sending tickets to a black hole.
-Mike
> I think this will be an efficient way to Complete tasks much quicker.
>
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