Tac,
 
We fix any issues that are brought to our attention as long as we can see the problem here.  If you send me the proper information then, I assure you, that we look at it and take care of it.  iMS is not a turnkey mail server so we need to have specific details so that we know exactly what you are seeing and what you are doing to make something happen.
 
Regards,
 
Howie
----- Original Message -----
From: Tac
Sent: Thursday, January 16, 2003 1:47 PM
Subject: Re: [iMS] full tokenization not happening

I am intimately familiar with the differences between a Cold Fusion variable and IMS tokenization.  Tokenization does not always work.  Here's an example of a message I got where tokenization doesn't work:
 
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Sent to <:smtpto:>

 
BTW, since this message might get tokenized, I'm changing the above line to "Sent to &lt;smtpto:&gt;", that's what's showing up in my messages.
 
Howie, I'll add you to one of my lists so you can see the problem.  I wish I could consistently duplicate the problem, but I can't. 
 
You asked in a recent email message why it took someone a year and a half to report a bug.  Sometimes you respond to bugs by saying it's the user configuration, specifically with me you've said that since no one else has ever reported the problem, it must be on my system.  Consistently, that has not turned out to be the case: the Error 102 problem, the Post Dying problem, the Post Memory problem, and, I promise you, the tokenization problem and the bounce-back problem.  Your rapid-fire response that implying that I don't know the difference between CF and IMS is off-base -- I know the details of IMS as well as anyone on this list.
 
I know you'd like more examples from me, it's very, very hard to debug when the log doesn't work (in this case, the tokenization). 
 
I appreciate the opportunity to beta-test, and will be happy to continue providing feedback when things aren't working.  But when I say I'm 100% sure that something's not working as it should, I'd appreciate the benefit of the doubt.
 
Tac

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