Re: [iMS] IMS SE post server hung

[Michelle Davis]

Hi Howie,

The people who handled our servers just sold the business to someone else!! This means at the moment we have no access to the machine to install anything.

We are building a new machine so I have put the iMS server on that machine. When it goes live it will replace the old server. We haven't had any further hangs on the server in use but are understandably nervous. We haven't had any problems with the machine that is currently being built (but it is not under load yet ....).

Will keep you posted on how we go, it will be about 2 weeks we think before we get the new server live.

Ciao,

Michelle Davis

At 04:43 27/11/2003, you wrote:

Sorry for the late reply - we are still looking at this.  Would it be possible to reinstall iMS from a newly downloaded copy?  I remember one client that actually had a bad download and a new download/reinstall fixed things.
 
Regards,

Howie

----- Original Message -----

From: Michelle Davis

To: inFusion Support List

Sent: Saturday, November 22, 2003 4:17 AM

Subject: Re: [iMS] IMS SE post server hung

Hi,

Any further ideas on this one. There is definitely no virus checker on the server, is there something else we should be looking for?? What could have caused this.

Regards

Michelle Davis

At 14:19 21/11/2003, you wrote:

No we don't have any virus checkers on the server.

Ciao,

Michelle Davis

At 00:09 21/11/2003, you wrote:

Are you using a virus scanner on the server?  If so, please make sure that it does not touch any of the iMS folders including the \iMS\Out folder in particular.

 

Regards,

--

Howie Hamlin - inFusion Project Manager

On-Line Data Solutions, Inc. - www.CoolFusion.com

inFusion Mail Server (iMS) - The Award-winning, Intelligent Mail Server

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----- Original Message -----

From: Michelle Davis

To: inFusion Support List

Sent: Thursday, November 20, 2003 4:53 AM

Subject: [iMS] IMS SE post server hung

Hi,

Today our IMS SE Post server hung, it didn't hang the machine and it took us 5 hours to realise there was a problem - a user reported that some mail hadn't been delivered. When we looked at the log, the last entry was not a proper log entry but a line of binary garbage. We tried to delete the log file but could not because it was in use. We then tried to restart the Post server using WIN2K services but could not, not matter how we tried. In the end we fixed it by a hardware reset on the machine.

We are very pleased that it started up again and is happily sending out the queued mail, but we would like to know why this happened and what we can do to prevent it from happening again.

We are running the DEMO version because we want to be sure the software is reliable and so forth, before we buy ...

If you want I can send the defective log file to someone to look at, but it is 5MB, so maybe just the last few lines??

Ciao,

Michelle Davis

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