Dennis: --- Dennis O'Reilly wrote: > (4) For all of the built in application probes (ie, not Ping and SNMP > probes) there should be a radio button in the probe configuration > window that causes the device to go DOWN rather than into ALARM when > the application probe fails. As things stand if the application probe > fails but the server is still pingable, the device only goes into > ALARM. In 99% of the cases with application probes this is not what > people want. We have missed important application level outages > because of this. As networks get bigger it is common to always have > many devices that are in alarm, and so alarms tend to go unnoticed. --- end of quote ---
This is an interesting enhancement request, but I'll also point out that using the Acknowledgement facility may help avoid missed outages. InterMapper allows you to "acknowledge" devices. This does a number of things, including: - No more notifications will be sent for a device - You can enter text that will be written to the Event Log file - An acknowledged device's icon turns blue. - Indicates that someone has taken responsibility for the problem (by virtue of the fact that they've ack'd it) This last feature can help with the missed outages. If all current problems have been acknowledged, the map will show only green icons (where things are OK) or blue icons (things are down, or in alarm, but have been ack'd). So a quick visual scan of a map lets you see all the whether there's anything new on the map. InterMapper 4.2 brings timed acknowledgements. This allows you ack a device for a period of time (not simply for the duration of the current outage.) You can set the time period to be some number of minutes, hours, or days, or indefinite (where the device remains ack'd until you unacknowledge it.) A timed acknowledgement prevents duplicate notifications from devices that are flapping. You can also use it as a pre-acknowledgement for planned outages. A couple other points: - A device with a timed acknowledgement has a wrench next to its icon to remind you that notifications have been disabled for this device. - When you ack a device, there's an option to suppress/block notifications for all devices that depend on the newly ack'd device. Rich Brown [EMAIL PROTECTED] Dartware, LLC http://www.dartware.com 10 Buck Road, PO Box 130 Telephone: 603-643-2268 Hanover, NH 03755-0130 USA Fax: 603-643-2289 ____________________________________________________________________ List archives: http://www.mail-archive.com/intermapper-talk%40list.dartware.com/ To unsubscribe: send email to: [EMAIL PROTECTED]
