I agree on this topic. I have a combination of Cisco and Nortel devices which causes a number of spurious interface errors (Cisco CDP, Nortel AutoTop, Cisco VLAN Spanning Tree) so we don't pay as much attention to yellow or orange as we do to red devices.
-----Original Message----- From: [EMAIL PROTECTED] [mailto:[EMAIL PROTECTED] Sent: Saturday, June 19, 2004 9:52 AM To: InterMapper Discussion Subject: Re: [IM-Talk] Acknowledgements (was: Dennis's Intermapper wish list) Hi Rich, I appreciate the feedback. And that is exactly how we use acknowledgements. Our problem is that our network is big, we are monitoring over two thousand devices, and at any particular point in time many devices are in alarm usually because of transient interface errors. Thus our NOC staff tend not to pay much attention to alarms. Despite our best efforts alarms are normal occurrences. However they do pay attention to down devices. When you added the ability for a custom probe to change the state of a device to down, this was a real boon. I am hoping you can do the same for the built in application probes. Seems like a very simple change that would benefit a lot of Intermapper customers. Thanks Dennis O'Reilly University of British Columbia At 1:22 PM -0400 6/19/04, Richard E. Brown wrote: >Dennis: > >--- Dennis O'Reilly wrote: >> (4) For all of the built in application probes (ie, not Ping and SNMP >> probes) there should be a radio button in the probe configuration >> window that causes the device to go DOWN rather than into ALARM when >> the application probe fails. As things stand if the application probe >> fails but the server is still pingable, the device only goes into >> ALARM. In 99% of the cases with application probes this is not what >> people want. We have missed important application level outages >> because of this. As networks get bigger it is common to always have >> many devices that are in alarm, and so alarms tend to go unnoticed. >--- end of quote --- > >This is an interesting enhancement request, but I'll also point out that using >the Acknowledgement facility may help avoid missed outages. > >InterMapper allows you to "acknowledge" devices. This does a number of things, >including: > >- No more notifications will be sent for a device >- You can enter text that will be written to the Event Log file >- An acknowledged device's icon turns blue. >- Indicates that someone has taken responsibility for the >problem (by virtue of >the fact that they've ack'd it) > >This last feature can help with the missed outages. If all current >problems have >been acknowledged, the map will show only green icons (where things are OK) or >blue icons (things are down, or in alarm, but have been ack'd). > >So a quick visual scan of a map lets you see all the whether there's anything >new on the map. > >InterMapper 4.2 brings timed acknowledgements. This allows you ack a >device for >a period of time (not simply for the duration of the current outage.) You can >set the time period to be some number of minutes, hours, or days, or >indefinite >(where the device remains ack'd until you unacknowledge it.) > >A timed acknowledgement prevents duplicate notifications from devices that are >flapping. You can also use it as a pre-acknowledgement for planned outages. > >A couple other points: > >- A device with a timed acknowledgement has a wrench next to >its icon to remind >you that notifications have been disabled for this device. > >- When you ack a device, there's an option to suppress/block >notifications for >all devices that depend on the newly ack'd device. > >Rich Brown [EMAIL PROTECTED] >Dartware, LLC http://www.dartware.com >10 Buck Road, PO Box 130 Telephone: 603-643-2268 >Hanover, NH 03755-0130 USA Fax: 603-643-2289 > >____________________________________________________________________ >List archives: >http://www.mail-archive.com/intermapper-talk%40list.dartware.com/ >To unsubscribe: send email to: [EMAIL PROTECTED] ____________________________________________________________________ List archives: http://www.mail-archive.com/intermapper-talk%40list.dartware.com/ To unsubscribe: send email to: [EMAIL PROTECTED] *********************************************************************************** 20/6/2004 This transmittal may contain confidential information intended solely for the addressee. If you are not the intended recipient, you are hereby notified that you have received this transmittal in error; any review, dissemination, distribution or copying of this transmittal is strictly prohibited. If you have received this communication in error, please notify us immediately by reply or by telephone (collect at 907-564-1000) and ask to speak with the message sender. In addition, please immediately delete this message and all attachments. Thank you. ACS ____________________________________________________________________ List archives: http://www.mail-archive.com/intermapper-talk%40list.dartware.com/ To unsubscribe: send email to: [EMAIL PROTECTED]
