Ref: Semoga tulisan ini diperhatikan, mengingat begitu banyak tkw dikirim 
mencari nafkah  ke Timur Tengah.

http://news.kuwaittimes.net/2012/09/13/the-mama-and-madam-story/

The Mama and Madam Story! 
 
Muna Al-Fuzai

Most domestic maids working in Kuwait address their mistress or sponsor as 
‘madam’ or ‘mama.’ But this does not ensure that the maid will be treated as a 
daughter or even as a step daughter. She may curtsey before her mistress, but 
she should not expect to be accorded the same courtesy in return. I feel sorry 
for these maids who are forced to work hard by the powerful elite and on the 
basis of the country’s legal framework, but are still not respected or treated 
well in return.

The maids often belong to different cultures, some of them are not even used to 
another woman addressing them with a raised voice regardless of good or bad 
times, and are even less familiar with the verbal abuse directed at them by 
their ‘mama’ or ‘madam.’ Some mistresses think that if they don’t beat there 
maids they are treating them kindly and that their employee should have no 
reason to complain and that they shouldn’t mind putting up with verbal abuse 
when their employer ill treats them in anger. Those women fail to see that such 
behavior is also regarded as abuse and can be as harmful as the abuse, which is 
of a physical kind. I also blame the recruitment agencies who place these maids 
in these households and don’t prepare them in advance by teaching them how to 
handle situations like this.

Most maids normally come from a poor background, which fails to educate them on 
how to deal with their new environment. It’s very normal that when a person 
moves to a new country, he or she needs some time to adjust themselves to the 
people around them, especially those who find employment and have to get used 
to their bosses. The boss and his wife might not treat this newcomer well, even 
though he or she has been employed based on their requirements.

Not all sponsors or employers are mean though, some do treat their employees 
with consideration, while others can be problematic and so can their children. 
I am of the view that such relationships between the employer and the employee 
are existent all over the world, but at least in the west or developed 
countries there are certain laws that govern the process of hiring someone’s 
services and which also do not give you the license to enslave someone.

Therefore, there is an urgent need for spreading awareness about this issue, 
especially through the media, about how our domestic servants need to be 
treated, but I think we are still a long way from attaining the ideal 
circumstances which will allow fair and kind treatment of our maids.

By Muna Al-Fuzai
[email protected]


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