You might want go with a SquareTrade warranty in the future. I had one for my 
Blackberry before I switch to Android and overall better experiences. There's a 
good article from Lifehacker where they compare SquareTrade against GeekSquad 
warranties. 
http://lifehacker.com/5659223/why-former-best-buy-employee-recommends-squaretrade-warranties-over-geek-squads-black-tie-protection




Carlos Ceron
Network Analyst 
Office of Technology and Information Services
The University of Texas System 
Phone: (512) 579-5064 
Fax: (512) 499-4599
E-Mail: [email protected]

-----Original Message-----
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[mailto:[email protected]] On Behalf Of 
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Sent: Wednesday, October 13, 2010 11:00 AM
To: [email protected]
Subject: Iphone-chat Digest, Vol 5, Issue 1

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Today's Topics:

   1. Apple Care Advanced Exchange (Chris Jenkins)


----------------------------------------------------------------------

Message: 1
Date: Tue, 12 Oct 2010 13:09:26 -0400
From: "Chris Jenkins" <[email protected]>
Subject: [Iphone-chat] Apple Care Advanced Exchange
To: <[email protected]>
Message-ID: <[email protected]>
Content-Type: text/plain;       charset="us-ascii"

Hi All,

I  am an IT admin with a small company.  We regularly have to exchange faulty 
iPhones, battery issues typically.

Until recently, Apple Care was always willing to do a mail advanced exchange 
and waive the absurd $30 they try to charge for it.  However, perhaps due to 
the iPhone 4 transition, they now seem to be sticking to their guns and 
actually trying to force users to pay $30 to merely exchange a faulty phone 
through the mail, which every other carrier does for free.

Has anyone had any success finding a work around for this?  Any suggestions 
from other admins out there?  

I hate the thought of paying for every turn, but I also hate the thought of 
going to an Apple Store every time a phone dies.

Any help is greatly appreciated.

Chris



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