> On Jan 1, 2014, at 18:53, Kevin Callahan <[email protected]> wrote:
> 
> She has iMessage turned ON and both her new phone number and new email 
> account are registered for iMessage.

Registered where?

> Texts are still green and going through AT&T instead of iMessage. 
> She toggled iMessage OFF/ON.  
> She cold booted her iPhone.
> We've tried both her phone number and her icloud.com account - still green.

That makes no sense. You cannot send text messages to an iCloud email address.

> Any suggestions for getting iMessage working? 

I suspect the problem us on the sending phone which may be set to prefer SMS. 

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