At this moment, the server shows that there are 12 threads in the
ThreadPool that are busy. Anyone know what that would mean? Are these
active conversations? I'm assuming they are not CPU threads or extra
processes.
Also, in the server log, I see several "Invalid protocol" messages logged,
stating that there is a new version that can be downloaded. To the best of
my knowledge, everyone has downloaded the new client. Is there a way to
determine this without going to every workstation and asking the user?
-Todd
"Greg Foulks"
<[EMAIL PROTECTED]> To: <[EMAIL PROTECTED]>
Sent by: cc:
[EMAIL PROTECTED] Subject: RE: [IpswitchIM_Forum] IM
Server "crash"
switch.com
03/19/2003 08:19 AM
Please respond to
IpswitchIM_Forum
I've seen this as well... I've also continue to have a problem where
clients at random intervals are not able to login to the
server. I've seen two error messages
1) Failed to read protocol
2) Can't find IP <IP address of the IM server>
It's been corrected in each case with closing the IM Client and Unloading
it from the task bar, disabling/re enable the network
card, start the IM client.
So far I've seen this happen on 4 different machines.
Greg
-----Original Message-----
From: [EMAIL PROTECTED]
[mailto:[EMAIL PROTECTED] Behalf Of James Hyde
Sent: Wednesday, March 19, 2003 8:34 AM
To: [EMAIL PROTECTED]
Subject: RE: [IpswitchIM_Forum] IM Server "crash"
I have had it happen also though few and far between. I have not been able
to trouble shoot when it happens. I have noticed that the IM Manager gets a
little sluggish at times.
James
-----Original Message-----
From: [EMAIL PROTECTED]
[mailto:[EMAIL PROTECTED] Behalf Of
[EMAIL PROTECTED]
Sent: Tuesday, March 18, 2003 3:37 PM
To: [EMAIL PROTECTED]
Subject: [IpswitchIM_Forum] IM Server "crash"
Hi everyone -
I've submitted this issue to Ipswitch support, but I figured asking the
everyone else wouldn't hurt. Maybe someone on the List might have some
insight.
The issue that I'm encountering is that the IM Server suddenly decides that
it's finished for the day and promptly disconnects everyone. The details
regarding the IM Server crash are few, but I'll do my best to supply as
much information at possible. Note that this is not a blue-screen crash.
It is simply the IMServer failing to respond.
This is the second time that clients have been forcibly logged off of the
IM Server. The method by which I suspected something was wrong was when my
IM Client popped up telling me that I had been logged off of the IM Server
because the server was shutting down. Since I am the only one that would
shut down this application, I figured the was a problem. When trying to
log back onto the server the first time this occurred, the logon would fail
after about 3-5 minutes responding with a "Protocol not supported" error
message. Unfortunately, I neglected to get a screen capture of the error
dialog.
Anyway, when going to the server that the IM Server application is
installed upon, I notice that on the "Status" screen, the statistics show
"20 threads in the ThreadPool are busy". This was the case in the earlier
instance when the IM Server crashed. And, in both instances, the IM Server
service would not shut down properly, and I had to reboot the server.
Thinking that there might be a resource issue, I brought up the Task
Manager and took a look at physical and virtual memory being used - it was
low. Really low. In fact, looking at the Task Manager now, the memory
being used is roughly the same. The one thing I did notice is that when
the server was having issues, the CPU utilization for the IMServer.exe was
about 10-20%. Looking at the CPU utilization right now, it's at 0%.
We have rolled this out to a select group of clients, all of which are
running the application without problems (except for this crashing issue).
At any given time, there are 14-20 clients logged into the server. We are
authenticating via an NT Domain controller, rather than maintaining a
separate IM user list. Note that the authenticating NT PDC is trusted by
the domain where the IM Server resides.
Server specs:
Windows 2000, SP3 (Member server, not domain controller)
Three (3) 550MHz Xeon Processors
768MB RAM
15.7 GB available drive space on the partition where the IM Server is
installed
Thank you in advance to everyone for their time.
-Todd
To Unsubscribe: http://www.ipswitch.com/support/mailing-lists.html
List Archive: http://www.mail-archive.com/ipswitchim_forum%40list.ipswitch.com/
Knowledge Base/FAQ: http://www.ipswitch.com/support/Instant_Messenger/index.asp
