Hi everyone - I've submitted this issue to Ipswitch support, but I figured asking the everyone else wouldn't hurt. Maybe someone on the List might have some insight.
The issue that I'm encountering is that the IM Server suddenly decides that it's finished for the day and promptly disconnects everyone. The details regarding the IM Server crash are few, but I'll do my best to supply as much information at possible. Note that this is not a blue-screen crash. It is simply the IMServer failing to respond. This is the second time that clients have been forcibly logged off of the IM Server. The method by which I suspected something was wrong was when my IM Client popped up telling me that I had been logged off of the IM Server because the server was shutting down. Since I am the only one that would shut down this application, I figured the was a problem. When trying to log back onto the server the first time this occurred, the logon would fail after about 3-5 minutes responding with a "Protocol not supported" error message. Unfortunately, I neglected to get a screen capture of the error dialog. Anyway, when going to the server that the IM Server application is installed upon, I notice that on the "Status" screen, the statistics show "20 threads in the ThreadPool are busy". This was the case in the earlier instance when the IM Server crashed. And, in both instances, the IM Server service would not shut down properly, and I had to reboot the server. Thinking that there might be a resource issue, I brought up the Task Manager and took a look at physical and virtual memory being used - it was low. Really low. In fact, looking at the Task Manager now, the memory being used is roughly the same. The one thing I did notice is that when the server was having issues, the CPU utilization for the IMServer.exe was about 10-20%. Looking at the CPU utilization right now, it's at 0%. We have rolled this out to a select group of clients, all of which are running the application without problems (except for this crashing issue). At any given time, there are 14-20 clients logged into the server. We are authenticating via an NT Domain controller, rather than maintaining a separate IM user list. Note that the authenticating NT PDC is trusted by the domain where the IM Server resides. Server specs: Windows 2000, SP3 (Member server, not domain controller) Three (3) 550MHz Xeon Processors 768MB RAM 15.7 GB available drive space on the partition where the IM Server is installed Thank you in advance to everyone for their time. -Todd To Unsubscribe: http://www.ipswitch.com/support/mailing-lists.html List Archive: http://www.mail-archive.com/ipswitchim_forum%40list.ipswitch.com/ Knowledge Base/FAQ: http://www.ipswitch.com/support/Instant_Messenger/index.asp
