Hi Colin and list,
Colin Petrie <[email protected]> writes:
> [Problems with VPNs over DS-Lite]
>
> (Of course I sent the ISP tcpdumps and a full analysis pointing out to
> them that the firmware in the CPE they provided me was broken. They
> decided to fix it by sending me a different model of CPE. I doubt they
> ever escalated it to actually fix the underlying problem in the original
> CPE. But if you happen to have a Technicolor TC7200, be wary of its
> DS-Lite implementation!)
that's what I've mentioned(?) before: These issues occur at a reasonably
large scale, so they need to be handled by first, or at most second,
level support. But show me any first level supporter able to diagnose
that, or even understand what a tcpdump is or what it means. They
simply don't have a chance.
Aimlessly beating at the problem until the customer shuts up (no matter
if his problem is solved or he just gave up) is pretty much all they can
do. But that doesn't mean that you want to rely on that sort of setup.
Cheers,
Benedikt
--
Benedikt Stockebrand, Stepladder IT Training+Consulting
Dipl.-Inform. http://www.stepladder-it.com/
Business Grade IPv6 --- Consulting, Training, Projects
BIVBlog---Benedikt's IT Video Blog: http://www.stepladder-it.com/bivblog/
