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Hello, We are actively gathering details from users who report this problem to quickly obtain a solution. Please open a support ticket with ISS Technical Support (by sending an e-mail to [EMAIL PROTECTED]) and provide the following details, - go to http://www.iss.net/support/howto_encrypted_email.php if you want to encrypt your e-mail to us - exact version number of the sensor - the latest XPU level of the sensor - send your iss.key file from the console machine - send the file C:\Program Files\ISS\issSensors\network_sensor_1\crash.cap - send an export of the application event log on the sensor machine - send a winmsd report from the sensor machine using the following instructions, For Windows 2000 the command is: c:\start msinfo32 /report <filename>.txt For Windows NT 4.0 the command is: winmsd /a /f Please note, the default path for msinfo32 is C:\Program Files\Common Files\Microsoft Shared\MSInfo. The winmsd report will be generated as a text file. This process normally takes a few minutes and the total time may be affected by other process running on the system. For Windows 2000 the file will be generated with the name specified as <filename>. For Windows NT, the file will be generated in the format <hostname>.txt. ><><><><><><><><><><><><><><><><><><><><><><><><><><><><><><><><><> ***PLEASE NOTE*** If you are using any ISS RealSecure products that utilize the ISSED database and have not applied the critical database update, please obtain this patch from the ISS Knowledgebase at: http://www.iss.net/support/knowledgebase/ Answer Number 722 ****IMPORTANT**** RealSecure products using the ISSED database will not function properly after 7-17-2002 without this patch. ><><><><><><><><><><><><><><><><><><><><><><><><><><><><><><><><><> Thank you, ================================================= Edward Evans Technical Support Engineer Internet Security Systems: http://www.iss.net Phone: (404) 236-2700 or (888) 447-4861 Technical Support email: [EMAIL PROTECTED] ****ATTENTION**** RealSecure Critical Update: Please go to the ISS Knowledge Base at: http://www.iss.net/support/knowledgebase/ and reference Answer Number 722 for an update to your ISSED database. PGP Public Keys: http://www.iss.net/support/howto_encrypted_email.php Training: http://www.iss.net/education/ Internet Security Systems Product Knowledgebase: http://www.iss.net/support/knowledgebase/ =================================================
