To all of you outside North America and EMEA: Our customers have been experiencing problems to report incidents to ISS, 1. - There is an automatic response system that takes sometimes a week or more to answer. 2.- The answer is to give an incident number and to request for them to repeat what the problem is. 3.- The anwer has to be given in less than 2 days or the incident is closed. In a recent event one of them received the first answer from ISS Support after 13 days. 4. Then it begings the Way of the Cross with one request after the other and no answer to the original question or to the original problem. 5. Then finally and after some arguments you finally get somebody that understand the problem and gives you a solution or alternative. This may takes several weeks.
My question: Are you suffering the same treatment as we are receiving here in México? If not, what are you doing different? Calling by phone to suport is not an option to the great majority of our customers that only speak spanish. What is happening to ISS support? The automatic response system just stink. We are open to suggestion and reasonable recomendations. Thanks and Regards Eduardo Palacio O. Consultor __________________________________________________ Correo Yahoo! Espacio para todos tus mensajes, antivirus y antispam ¡gratis! Regístrate ya - http://correo.yahoo.com.mx/ _______________________________________________ ISSForum mailing list ISSForum@iss.net TO UNSUBSCRIBE OR CHANGE YOUR SUBSCRIPTION, go to https://atla-mm1.iss.net/mailman/listinfo/issforum To contact the ISSForum Moderator, send email to [EMAIL PROTECTED] The ISSForum mailing list is hosted and managed by Internet Security Systems, 6303 Barfield Road, Atlanta, Georgia, USA 30328.
