I am from Mexico too, and I am having no problems with ISS's support, in fact I think ISS has one of the best support. In the mayority of the cases I use the e-mail support, and I have a response sometimes the same day but no more of 2 days. If the problem is the idiom, well that's not ISS's problem, is yours or maybe your clients fault.
E Palacio O. wrote: > To all of you outside North America and EMEA: > Our customers have been experiencing problems to report incidents to ISS, > 1. - There is an automatic response system that takes sometimes a week > or more to answer. > 2.- The answer is to give an incident number and to request for them to > repeat what the problem is. > 3.- The anwer has to be given in less than 2 days or the incident is > closed. In a recent event one of them received the first answer from ISS > Support after 13 days. > 4. Then it begings the Way of the Cross with one request after the other > and no answer to the original question or to the original problem. > 5. Then finally and after some arguments you finally get somebody that > understand the problem and gives you a solution or alternative. This may > takes several weeks. > > My question: Are you suffering the same treatment as we are receiving > here in México? If not, what are you doing different? Calling by phone > to suport is not an option to the great majority of our customers that > only speak spanish. > > What is happening to ISS support? The automatic response system just stink. > > We are open to suggestion and reasonable recomendations. > > Thanks and Regards > > Eduardo Palacio O. > Consultor > > __________________________________________________ > Correo Yahoo! > Espacio para todos tus mensajes, antivirus y antispam ¡gratis! > Regístrate ya - http://correo.yahoo.com.mx/ > > > _______________________________________________ > ISSForum mailing list > ISSForum@iss.net > > TO UNSUBSCRIBE OR CHANGE YOUR SUBSCRIPTION, go to > https://atla-mm1.iss.net/mailman/listinfo/issforum > > To contact the ISSForum Moderator, send email to [EMAIL PROTECTED] > > The ISSForum mailing list is hosted and managed by Internet Security Systems, > 6303 Barfield Road, Atlanta, Georgia, USA 30328. > > _______________________________________________ ISSForum mailing list ISSForum@iss.net TO UNSUBSCRIBE OR CHANGE YOUR SUBSCRIPTION, go to https://atla-mm1.iss.net/mailman/listinfo/issforum To contact the ISSForum Moderator, send email to [EMAIL PROTECTED] The ISSForum mailing list is hosted and managed by Internet Security Systems, 6303 Barfield Road, Atlanta, Georgia, USA 30328.
