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https://issues.apache.org/jira/browse/AIRAVATA-2509?page=com.atlassian.jira.plugin.system.issuetabpanels:comment-tabpanel&focusedCommentId=16255549#comment-16255549
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Marcus Christie commented on AIRAVATA-2509:
-------------------------------------------
Initially, let's just do the following and see where it gets us:
* require users to confirm their email address during account creation.
Currently we don't have users enter their email address twice to prevent typos,
[users only enter their email address
once|https://github.com/apache/airavata-php-gateway/blob/develop/app/views/account/create.blade.php#L71].
* This [StackOverflow answer|https://stackoverflow.com/a/396] suggests:
{quote}
Use the full, real name of the addressee in the To field, not just the
email-address (e.g. "John Smith" <[email protected]> ).
{quote}
We can add the name to recipients in
[EmailUtilities|https://github.com/apache/airavata-php-gateway/blob/develop/app/libraries/EmailUtilities.php#L162]
> Account confirmation, password reset emails not making it to user
> -----------------------------------------------------------------
>
> Key: AIRAVATA-2509
> URL: https://issues.apache.org/jira/browse/AIRAVATA-2509
> Project: Airavata
> Issue Type: Bug
> Components: PGA PHP Web Gateway
> Reporter: Marcus Christie
> Assignee: Marcus Christie
> Priority: Critical
> Labels: newbie
>
> Email confirmation emails (when creating an account) and password reset
> emails aren't always making it to users. There are at least a couple reasons
> for this:
> * the emails are getting flagged as spam and the user doesn't check the spam
> folder
> ** perhaps in some cases the emails never ever reach the user if they are
> marked as spam and stopped at the email server
> * the user mis-types their email address
> Possible fixes:
> * Can we find out what is causing emails to be flagged as spam? Is there a
> way to make the emails seem less "spammy"?
> ** See for example https://stackoverflow.com/a/396
> * Require that users type in their email address twice in order to confirm
> it. This should help prevent typos.
> * Can we determine if an email bounces back? This might be tricky since I
> think email bounce backs are asynchronous. Perhaps having the user confirm
> their email address is the best we can do.
> Workarounds:
> * use CILogon instead of account creation/password reset.
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