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ASF subversion and git services commented on AIRAVATA-2509: ----------------------------------------------------------- Commit 76fa9f91e48286b4c8f1c5b79c0d7607a9ec5e61 in airavata-php-gateway's branch refs/heads/develop from [~marcuschristie] [ https://gitbox.apache.org/repos/asf?p=airavata-php-gateway.git;h=76fa9f9 ] Merge pull request #79 from neeraj-lad/AIRAVATA-2509 [AIRAVATA-2509] Account confirmation, password reset emails not making it to user > Account confirmation, password reset emails not making it to user > ----------------------------------------------------------------- > > Key: AIRAVATA-2509 > URL: https://issues.apache.org/jira/browse/AIRAVATA-2509 > Project: Airavata > Issue Type: Bug > Components: PGA PHP Web Gateway > Reporter: Marcus Christie > Assignee: Neeraj Lad > Priority: Critical > Labels: newbie > > Email confirmation emails (when creating an account) and password reset > emails aren't always making it to users. There are at least a couple reasons > for this: > * the emails are getting flagged as spam and the user doesn't check the spam > folder > ** perhaps in some cases the emails never ever reach the user if they are > marked as spam and stopped at the email server > * the user mis-types their email address > Possible fixes: > * Can we find out what is causing emails to be flagged as spam? Is there a > way to make the emails seem less "spammy"? > ** See for example https://stackoverflow.com/a/396 > * Require that users type in their email address twice in order to confirm > it. This should help prevent typos. > * Can we determine if an email bounces back? This might be tricky since I > think email bounce backs are asynchronous. Perhaps having the user confirm > their email address is the best we can do. > Workarounds: > * use CILogon instead of account creation/password reset. -- This message was sent by Atlassian JIRA (v7.6.3#76005)