Basia Burch created FLEX-35418:
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Summary: Advantages of Virtual Receptionist Technologies
Key: FLEX-35418
URL: https://issues.apache.org/jira/browse/FLEX-35418
Project: Apache Flex
Issue Type: Bug
Reporter: Basia Burch
Technology is a real life-saver, and this cannot be any much truer than in the
medical field both for the patient and the medical profession itself. When it
comes to patient appointments and schedules management, today's technology
provides a variety of options for the healthcare providers aside from the
conventional next-office medical receptionist. Indeed, the clamor for the
so-called "virtual receptionist" is ever increasing with the advent of mobile
technology and the internet. The full potential for the technology is still
unrealized but nevertheless, the benefit it sows for the medical industry is
already immense. Here are some of the affiliate virtual receptionist
technologies and their corresponding advantages:
Online Patient Appointment Scheduler
• Easy Access
• No need to wait or queue to book an appointment.
• After hours appointments can be arranged
• Automated appointment reminders are promptly generated.
• Rising number of healthcare professionals setting up online appointment
scheduling.
• Conflict with erring receptionist is avoided.
• Online appointment scheduling systems
*[complextime|https://complextime.com/]* usually have service features that
provides relative medical information
• Capabilities for both online and telephone and online appointment
• Beneficial for the hearing impaired
• Access to relevant office information is possible through most online
appointment systems
Telephone Appointment Reminder Software
• Missed appointments are greatly reduced
• Increased call notification and provision for high volume contacts
• Automatic Alert System for Appointment Reminders
• Operation extending beyond office hours
• Automatic routine call features that let employees concentrate on more
pressing responsibilities.
• Response times to recipients are faster
• Lower costs while enjoying a faster and ever expanding call capacity
• The cost of employee turnover is greatly reduced
• Multi-lingual support
• Helps generate a better revenue
After-hours Medical Answering Service
• Features that ensure the message will come across clearly and quickly.
• Direct callers phone call to the right person and efficient handling of every
notification..
• It saves messages for the on-call physician
• Message notification to practically anywhere via email and other mobile
devices.
• It is available virtually any time including at nights, holidays, weekends,
and lunch breaks.
• Physician on-call status can be easily changed
In the end, there's no real substitute to a personal approach when comes to
patient care. A live and cheerful medical receptionist has always a place in
the medical field and in no way in danger of being displaced by affiliate
virtual receptionist technology. Besides, technologies available today that
handle certain medical receptionist tasks are just tools to streamline the
medical profession. This will benefit both the healthcare provider, to make his
professional responsibility an easier task, and ultimately the patient, to
somehow ease his physical burden right from the very start of the whole
treatment process.
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