Hello, Greetings.........
Let me know if you have any one for this position immediatly.......... *Req*: *Siebel CRM Analyst * *Location:Sunnyvale CA*. *Duration*:*4+ MONTHS*. *Rate: Open* ** *Note: F2F required* • Perform analysis of business issues, provide recommendations for possible solutions, work with Business users and IT project teams to drive decision making and define requirements for application development, ensuring that business needs are being met. Complete documentation for functional requirements which guide application development efforts, working closely with the development team and business teams to ensure successful implementation of business requirements. • Assist with the development and maintenance of the business requirements process used to define requirements for systems projects, assist with the definition and negotiation of project scope and create appropriate scope documentation. • Analyze opportunities to improve application reliability, provide recommendations for possible solutions, and work with IT Architects and Business partners to implement solutions that enhance application and infrastructure reliability • Work with IT and Business partners to build support processes and procedures, provide ongoing support to manage application SLA's, resolve a majority of the problems and fulfill service requests that do not require application development. • Communicates project status and escalates issues as needed. It is essential that the successful candidate knows the Siebel Service Contracts inside out, knows and understands CRM best practices and is considered thought leader who can work with users and management to identify areas for improvement. SKILLS It is essential that the successful candidate knows the Siebel Service Contracts inside out, prior engagement of atleast two new implementations preferably for high-tech industry/vertical, knows and understands CRM best practices and is considered thought leader who can work with users and management to identify areas for improvement. Experience in leading cross-functional teams Strong facilitation, negotiation, and conflict resolution skills Ability to work in a fast-paced environment, handling multiple priorities Working knowledge of SQL, Siebel Analytics / Oracle Business Intelligence and Microsoft application software (i.e., Word, Excel,Visio and Project) Ability to communicate with individuals at all levels of an organization Ability to set priorities, meet deadlines, work independently Ability to work in a team environment and be open to change Experience with RDBMS concepts and Siebel data model Experience with any one or more - Siebel Call Management (call centers, CE dispatch, and entitlement), eService, Siebel PRM, Service Parts Planning and Procurement will be huge plus Experience with Oracle E-Business suite will be a plus Responsible thought leader with in-depth knowledge of current CRM trends, products and best practices Strong background of Web technologies J2EE, XML and basic Unix skills is highly desirable. EDUCATION >> Bachelor's degree in Information Systems or related field -- Thanks and Regards, SATYA CAPS innovative Solutions Inc Phone:408/212/0891 408-329-4051 Mailto: [EMAIL PROTECTED] Website: http://capsinnovative.com --~--~---------~--~----~------------~-------~--~----~ You received this message because you are subscribed to the Google Groups "IT provider" group. To post to this group, send email to [email protected] To unsubscribe from this group, send email to [EMAIL PROTECTED] For more options, visit this group at http://groups.google.co.in/group/IT-provider?hl=en -~----------~----~----~----~------~----~------~--~---
