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Position: Junior Functional CRM Report Writer

Location: Jacksonville, FL

Duration: 6+ Months

Rate: $35-37/Hr Best

 

Interview process: Telephonic followed by in-person interview (may be). 

 

Job Description:  

Customer in Jacksonville is needing a Functional CRM Report Writer 

The HR Technology and service delivery group is seeking an experienced CRM 
Query/Report Writer for the Business As Usual (BAU) Support of our PS CRM 
application. The application was implemented in 2008 as a replacement ticketing 
tool for the Customer global operations. The candidate will provide Functional 
Support to the Business Users for all query/reporting requests that are 
submitted. 

Job Responsibilities: 

The Functional CRM Analyst will work with the HR Business Users and the Global 
Functional team and have the following job responsibilities: 
Provide CRM Subject Matter Expertise to the Business Users 
Interpret Business Reporting Requirements 
Create Functional Design documents with traceability to the documented Business 
Requirements 
Design and create complex reports that deliver consistent operational business 
metrics 
Other responsibilities as assigned 

Job Qualifications: 

The following are the minimum requirements for the position: 

2-3 years experience on PeopleSoft CRM HelpDesk for Human Resources v8.9+ 
Experience on at least 1 full development lifecycle CRM implementations 
Experience collecting and interpreting Business Reporting Requirements 
Experience producing Functional Designs for complex queries and reports 
Experience designing and coding reports using Query/Crystal or other reporting 
tools 
Excellent oral and written communications skills 

Desired Skills Include: 

Oracle PeopleSoft CRM HR Help Desk v8.9 
PeopleSoft Query 8.x 
Crystal Reporting 
MS Visio 
Oracle PeopleSoft CRM Certification




Thanks,

Angela
Account Manager
Data Group Inc
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