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*Position: Quality Management * *Location: Bloomington, IL * *Duration: 9 months * *Preferred: * *- Extensive knowledge of the Call Center Environment * *- Extensive knowledge of Quality Management Program processes and procedures, including reviews, reconsideration process and reporting, including analyzing reports * *- Knowledge of the calibration process, including knowledge of review process for chat and email in contact center * *- Experience with Project work, processes, and timelines, including analyzing processes and writing procedures * *- Possess Quality Management expertise * *- Will support the contact center Quality Management processes and capabilities * *- Assist with activation readiness. * *Technical Skills Preferred: * *- Working knowledge of Verint * *- Working Knowledge of the Universal Quality Form * *- Critical Thinking * *- Communication (verbal and written) * *- Adaptability/Flexible* * - Attention to Detail * *- Assist with training and processes related to the deployment of the Verint Workforce Optimization Suite * *- Previous knowledge and/or experience with Contact Centers is desired * *- Would be assisting team in developing requirements for workforce management and quality monitoring * *Other skills preferred: * *- Self-Starter (ability to learn as we go) * *- People Skills * *- Presentation skills * *- Technical ability * *- Relationship building * *- Teamwork Data Knowledge Preferred * *- Ability to analyze information, situations and problems, draw conclusions and make recommendations relative to QM* *Thanks & Regards* Adem Technical Recruiter Vertigon Consulting Phone: 201-786-2670 Fax: 732-398-0506 Email: [email protected] URL: www.vertigonconsulting.com -- You received this message because you are subscribed to the Google Groups "it req" group. To unsubscribe from this group and stop receiving emails from it, send an email to [email protected]. To post to this group, send email to [email protected]. Visit this group at http://groups.google.com/group/it-req. For more options, visit https://groups.google.com/d/optout.
