*Title: Oracle CRM Applications Analyst* *Duration - 6+ month * *Location – Atlanta, GA* *Interview Process* *1- phone * *2- F2F*
Overview of Job Function: The Oracle CRM Applications Analyst will manage Support issues, enhancements implementation and will be a member of the ITR (Issue to Resolution) team. This position will support a variety of Oracle Applications Modules including TeleService, Service Contracts and Install Base and other Web applications. Principal Duties and Essential Responsibilities: • Manage the Help Desk tickets queue, this includes but is not limited to: o Respond to tickets o Contact business user by phone or in person as required o Route tickets to the appropriate function o Resolve user issues o Conduct user training • Operate as an expert to review and analyze business processes or requirements and provide an enhanced process or solution • Works closely with developers on technical solutions and bugs solving • Provide assistance and guidance to fellow team members as required while leveraging past experiences to recommend leading practices Minimum Requirements: • Bachelor's degree in Business, Computer Science, Engineering, Information Systems • At least 3 years’ experience in Oracle CRM Service modules including functional setup and best practice processes • Knowledge in Oracle Business Intelligence Enterprise Edition (OBIEE) • Oracle database development experience- PL/SQL • Experience in Oracle Service CRM r12- an advantage • Excellent analytical, problem solving, and troubleshooting skills • Excellent teamwork with excellent communication, interpersonal and presentation skills • Motivated, self-directed, well organized and committed • Experience with Oracle Application Implementation Methodology (AIM) and supporting documents • Successful completion of a background screening process including, but not limited to, employment verifications, criminal search, OFAC, and Social Security verification. Strong leadership skills demonstrated in guiding and developing a global team. Proven ability to lead IT organizations through change, critical growth, and continuous improvement while ensuring stability in times of transition. Thanks & Regards Mayank Nigoti Technical Recruiter PTR Inc. Phone:646-290-3894 |Email: [email protected] Gtalk:[email protected]| Web: www.ptrinc.us -- You received this message because you are subscribed to the Google Groups "it req" group. To unsubscribe from this group and stop receiving emails from it, send an email to [email protected]. To post to this group, send email to [email protected]. Visit this group at http://groups.google.com/group/it-req. For more options, visit https://groups.google.com/d/optout.
