*Hello,*Hope you are doing fine!!
Please review the requirement and if you are interested then reply back
with updated resume, rate & contact details ASAP to h
[email protected]
*Job Title:* Information Protection Sr Specialist:
*Location: *Bloomfield, CT
*Duration:* 6+
Level II Technical Support:
Provide Technical Support for an enterprise wide web-based Access Request
System.
Manage the group's HPSM work queue
Ensure that problem tickets are prioritized and dealt with in a
timely manner
Interact with customers directly via phone and/or chat to resolve
tickets
Maintain ticket metrics to provide trending of ticket volumes and
content
Maintain a positive attitude and professionalism while dealing with
difficult customers
Diagnose customer technical problems and provides creative
solutions and alternatives that meet business needs
Provide training over the phone as needed
Identify opportunities for process improvement and problem
elimination.
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Warm Regards,
Harpal Singh | Virtusoft Inc
T: 508-656-8689 |F: 302-374-1085 |E: [email protected] |W:
www.virtusoft.us
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