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-----Original Message-----
From: "pbgabsi" <[email protected]>
Sender: [email protected]
Date: Thu, 28 Apr 2011 07:01:58 
To: <[email protected]>
Reply-To: [email protected]
Subject: [ITCENTER] Re: Call Routing - Provider? untuk Support Center

Bukannya pake VOIP? SOL

--- In [email protected], Erwin Bayu Aji <erwinbayu@...> wrote:
>
> Friends,
> 
> Pengen tahu dari para suhu2 di IT dan Network/Telco nih....
> Kalo kita mau buat support center, lokasi dial numbers-nya ada di
> beberapa negara, dimana tiap2 negara mempunyai TOLL FREE (Misalnya),
> atau No. Local untuk support, tapi setelah itu kalo ada call
> sebenarnya dirouting ke negara lain, dimana engineer2 di negara itu yg
> mensupport customersnya.
> 
> contoh; customer calls Singapore support +65xxxxxxxx, oleh call
> routing provider, sebenarnya nomer terll dialihkan dan diteruskan ke
> negara indonesia dan disambut oleh support center yg ada di Indonesia.
> demikian juga misalnya customer calls Malaysia support, call routing
> lari ke Support Center di Indonesia juga, dst.
> 
> kira2, ada gambaran provider yg menyediakan teknology tsb dg biaya yg
> pas dan cocok untuk kantong2 kita? hehehe...setahu saya, ada seperti
> British Telecom, Verizon, atau mungkin Singtel? yg biasanya mereka
> punya perwakilan di APAC regions. ada gambaran teknology dan
> providernya? terima kasih.
> 
> Salam,
> Erwin
>





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